Browse: 22 results for Blog You may be interested in: 22 result(s) for Blog 1. Service change due to lockdown - Blog Phone line closing at 1.45pm today. Business as usual from Monday 11 January. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/service-change-due-to-lockdown - Last Modified 11 Jan 2021 2. Flexible training options - Blog All our training products are available, delivered either face-to-face or via webinar https://www.ombudsman.qld.gov.au/improve-public-administration/blog/flexible-training-options - Last Modified 1 Dec 2020 3. Face-to-face training on hold - Blog Given the recent positive COVID-19 cases in Brisbane we have decided to put the Office’s face-to-face training on hold. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/face-to-face-training-on-hold - Last Modified 8 Sep 2020 4. Case studies - other investigation outcomes - Blog A rectification is the outcome of an investigation where the Ombudsman recommends an agency change a decision or action as a result of a complaint. Usually case studies focus on rectifications, however following are examples of other investigation outcomes. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-other-investigation-outcomes - Last Modified 26 Aug 2020 5. New practical, interactive training to develop the necessary skills of officers - Blog New interactive training on dealing with practical ethics in local government https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-practical-interactive-training-to-develop-the-necessary-skills-of-officers - Last Modified 1 Sep 2020 6. Phil Clarke retires and incoming Queensland Ombudsman, Anthony Reilly, pays tribute - Blog Phil Clarke retired as Queensland Ombudsman on 9 July after almost 10 years of service. The new Ombudsman, Anthony Reilly, thanked Mr Clarke for his service to the Office of the Ombudsman and the Queensland community. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phil-clarke-retires-and-incoming-queensland-ombudsman-anthony-reilly-pays-tribute - Last Modified 31 Jul 2020 7. Service delivery in the new ‘normal’ - Blog After the COVID-19 disruption, this Office expects to resume face-to-face training from 1 August 2020 https://www.ombudsman.qld.gov.au/improve-public-administration/blog/service-delivery-in-the-new-normal - Last Modified 24 Jun 2020 8. New video resource for councillors - Blog We have produced a new video covering 'Complaints, human rights and PIDs – what every councillor needs to know'. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-video-resource-for-councillors - Last Modified 4 Jun 2020 9. Case studies - improving policy, procedures or service - Blog The community expects public agencies to have policies and procedures to support and inform fair and consistent decision-making at all levels within government. This Office makes recommendations to agencies for improving policy, procedures or service. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-improving-policy-procedures-or-service - Last Modified 31 Jul 2020 10. Changes to services due to COVID-19 - Blog You can make your complaint to us online, by phone or by mail. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/changes-to-services-due-to-covid-19 - Last Modified 8 May 2020 11. Phone contact resuming from Monday 27 April - Blog This is a limited hours service operating between 9.30am-11.30am and 2.00pm-4.00pm on business days. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phone-complaints-open-for-limited-hours - Last Modified 8 May 2020 12. You can make a complaint online - Blog We are continuing to provide services to the community. We are accepting complaints online and by mail. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/you-can-make-a-complaint-online - Last Modified 8 May 2020 13. Phone complaints suspended temporarily - Blog The Office is suspending its public access phone service (3005 7000 and 1800 068 908). The Office will continue to accept online complaints made via the website and written complaints. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phone-complaints-suspended-temporarily - Last Modified 8 May 2020 14. Training change - Blog This Office is suspending all face-to-face training up to 30 June 2020. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/training-change - Last Modified 8 May 2020 15. Case studies - positive outcomes for vulnerable people - Blog The Office continues to promote awareness and accessibility for communities in regional and remote areas, Indigenous, culturally and linguistically diverse communities, the homeless and prisoners. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-positive-outcomes-for-vulnerable-people - Last Modified 8 May 2020 16. Change to our services - Blog With COVID-19 now classified as a pandemic by the World Health Organization and the number of cases in Australia continuing to rise, the Office of the Queensland Ombudsman is focused on the safety and wellbeing of staff, visitors, and clients. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/change-to-our-services - Last Modified 19 Mar 2020 17. Case studies - Improving communication - Blog Communication with complainants should be open and accountable, subject to legal requirements. Failure to manage complainant’s expectations may result in dissatisfaction with the complaints process, unrealistic expectations and complaint escalation. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-improving-communication - Last Modified 19 Mar 2020 18. Ombudsman training updated - Blog We have updated our Good Decisions and Complaints Management training to include human rights considerations after the public complaints function of the Human Rights Act 2019 commenced on 1 January 2020. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/ombudsman-training-updated - Last Modified 29 Jan 2020 19. 25 years of whistleblower protection in Queensland - Blog 25 years of whistleblower protection in Queensland. If you see something, say something. You'll be protected. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/25-years-of-whistleblower-protection-in-queensland - Last Modified 26 Nov 2019 20. Case studies - Proper application of rules - Blog Improperly applied rules result in complaints to this Office when there has been a difference between the expectation and the reality in delivery of service from a public agency. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-proper-application-of-rules - Last Modified 14 Nov 2019 21. Change of hours - Blog Change of hours https://www.ombudsman.qld.gov.au/improve-public-administration/blog/change-of-hours - Last Modified 11 May 2020 22. Case studies from closed environments - Blog Case studies relating to correctional centres and youth justice services from the 2017-2018 annual report https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-from-closed-environments - Last Modified 5 Aug 2019 Page 1