Browse: 23 results for Blog

23 result(s) for Blog
  1. search file icon1. Recordkeeping cases from Casebook 2020 - Blog   5 star relevancy Recordkeeping cases from Casebook 2020 https://www.ombudsman.qld.gov.au/improve-public-administration/blog/recordkeeping-cases-from-casebook-2020  - Last Modified 27 May 2021
  2. search file icon2. Service change due to lockdown - Blog   5 star relevancy Phone line closing at 1.45pm today. Business as usual from Monday 11 January. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/service-change-due-to-lockdown  - Last Modified 11 Jan 2021
  3. search file icon3. Flexible training options - Blog   5 star relevancy All our training products are available, delivered either face-to-face or via webinar https://www.ombudsman.qld.gov.au/improve-public-administration/blog/flexible-training-options  - Last Modified 1 Dec 2020
  4. search file icon4. Face-to-face training on hold - Blog   5 star relevancy Given the recent positive COVID-19 cases in Brisbane we have decided to put the Office’s face-to-face training on hold. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/face-to-face-training-on-hold  - Last Modified 8 Sep 2020
  5. search file icon5. Case studies - other investigation outcomes - Blog   5 star relevancy A rectification is the outcome of an investigation where the Ombudsman recommends an agency change a decision or action as a result of a complaint. Usually case studies focus on rectifications, however following are examples of other investigation outcomes. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-other-investigation-outcomes  - Last Modified 26 Aug 2020
  6. search file icon6. New practical, interactive training to develop the necessary skills of officers - Blog   5 star relevancy New interactive training on dealing with practical ethics in local government https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-practical-interactive-training-to-develop-the-necessary-skills-of-officers  - Last Modified 1 Sep 2020
  7. search file icon7. Phil Clarke retires and incoming Queensland Ombudsman, Anthony Reilly, pays tribute - Blog   5 star relevancy Phil Clarke retired as Queensland Ombudsman on 9 July after almost 10 years of service. The new Ombudsman, Anthony Reilly, thanked Mr Clarke for his service to the Office of the Ombudsman and the Queensland community. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phil-clarke-retires-and-incoming-queensland-ombudsman-anthony-reilly-pays-tribute  - Last Modified 31 Jul 2020
  8. search file icon8. Service delivery in the new ‘normal’ - Blog   5 star relevancy After the COVID-19 disruption, this Office expects to resume face-to-face training from 1 August 2020 https://www.ombudsman.qld.gov.au/improve-public-administration/blog/service-delivery-in-the-new-normal  - Last Modified 24 Jun 2020
  9. search file icon9. New video resource for councillors - Blog   5 star relevancy We have produced a new video covering 'Complaints, human rights and PIDs – what every councillor needs to know'. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-video-resource-for-councillors  - Last Modified 4 Jun 2020
  10. search file icon10. Case studies - improving policy, procedures or service - Blog   5 star relevancy The community expects public agencies to have policies and procedures to support and inform fair and consistent decision-making at all levels within government. This Office makes recommendations to agencies for improving policy, procedures or service. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-improving-policy-procedures-or-service  - Last Modified 31 Jul 2020
  11. search file icon11. Changes to services due to COVID-19 - Blog   5 star relevancy You can make your complaint to us online, by phone or by mail. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/changes-to-services-due-to-covid-19  - Last Modified 8 May 2020
  12. search file icon12. Phone contact resuming from Monday 27 April  - Blog   5 star relevancy This is a limited hours service operating between 9.30am-11.30am and 2.00pm-4.00pm on business days. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phone-complaints-open-for-limited-hours  - Last Modified 8 May 2020
  13. search file icon13. You can make a complaint online - Blog   5 star relevancy We are continuing to provide services to the community. We are accepting complaints online and by mail. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/you-can-make-a-complaint-online  - Last Modified 8 May 2020
  14. search file icon14. Phone complaints suspended temporarily - Blog   5 star relevancy The Office is suspending its public access phone service (3005 7000 and 1800 068 908). The Office will continue to accept online complaints made via the website and written complaints. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phone-complaints-suspended-temporarily  - Last Modified 8 May 2020
  15. search file icon15. Training change - Blog   5 star relevancy This Office is suspending all face-to-face training up to 30 June 2020. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/training-change  - Last Modified 8 May 2020
  16. search file icon16. Case studies - positive outcomes for vulnerable people - Blog   5 star relevancy The Office continues to promote awareness and accessibility for communities in regional and remote areas, Indigenous, culturally and linguistically diverse communities, the homeless and prisoners. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-positive-outcomes-for-vulnerable-people  - Last Modified 8 May 2020
  17. search file icon17. Change to our services - Blog   5 star relevancy With COVID-19 now classified as a pandemic by the World Health Organization and the number of cases in Australia continuing to rise, the Office of the Queensland Ombudsman is focused on the safety and wellbeing of staff, visitors, and clients. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/change-to-our-services  - Last Modified 19 Mar 2020
  18. search file icon18. Case studies - Improving communication - Blog   5 star relevancy Communication with complainants should be open and accountable, subject to legal requirements. Failure to manage complainant’s expectations may result in dissatisfaction with the complaints process, unrealistic expectations and complaint escalation. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-improving-communication  - Last Modified 19 Mar 2020
  19. search file icon19. Ombudsman training updated - Blog   5 star relevancy We have updated our Good Decisions and Complaints Management training to include human rights considerations after the public complaints function of the Human Rights Act 2019 commenced on 1 January 2020. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/ombudsman-training-updated  - Last Modified 29 Jan 2020
  20. search file icon20. 25 years of whistleblower protection in Queensland - Blog   5 star relevancy 25 years of whistleblower protection in Queensland. If you see something, say something. You'll be protected. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/25-years-of-whistleblower-protection-in-queensland  - Last Modified 26 Nov 2019
  21. search file icon21. Case studies - Proper application of rules - Blog   5 star relevancy Improperly applied rules result in complaints to this Office when there has been a difference between the expectation and the reality in delivery of service from a public agency. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-proper-application-of-rules  - Last Modified 14 Nov 2019
  22. search file icon22. Change of hours - Blog   5 star relevancy Change of hours https://www.ombudsman.qld.gov.au/improve-public-administration/blog/change-of-hours  - Last Modified 11 May 2020
  23. search file icon23. Case studies from closed environments - Blog   5 star relevancy Case studies relating to correctional centres and youth justice services from the 2017-2018 annual report https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-from-closed-environments  - Last Modified 5 Aug 2019
Last updated: Monday, 1 January 1900 12:00:00 AM