Browse: 51 results for Blog

51 result(s) for Blog

  1. New casebook to help public sector agencies to improve decision-making star relevancy 5 Samples of Ombudsman investigation outcomes https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-casebook-to-help-public-sector-agencies-to-improve-decision-making  - Last Modified 15 Mar 2024
  2. New Ombudsman report: Prison overcrowding and other matters star relevancy 5 An investigation in response to a reference by the Legal Affairs and Safety Committee of the Queensland Parliament'. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-ombudsman-report-prison-overcrowding-and-other-matters  - Last Modified 21 Feb 2024
  3. Common complaints over Christmasstar relevancy 5 Speaking to the correct complaints body will help you resolve the matter faster. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/common-complaints-over-christmas  - Last Modified 20 Dec 2023
  4. Christmas closure 2023star relevancy 5 Seasons greetings and best wishes for the new year. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/christmas-closure-2023  - Last Modified 20 Dec 2023
  5. Framework and Guideline for managing customer complaintsstar relevancy 5 Overview of Queensland Public Service Customer Complaint Management Framework and Guideline. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/framework-and-guideline-for-managing-customer-complaints  - Last Modified 19 Dec 2023
  6. Inspection standards for prisons and youth detention centres releasedstar relevancy 5 Inspection standards aim to ensure transparency in the outcomes that will be assessed during inspections. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/inspection-standards-for-prisons-and-youth-detention-centres-released  - Last Modified 22 Sep 2023
  7. Multi-agency complaint handlingstar relevancy 5 What is a multi-agency complaint? What should agencies do? Four tips for agencies to consider. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/multi-agency-complaint-handling  - Last Modified 15 Aug 2023
  8. New detention oversight arrangements in Queensland star relevancy 5 The Inspector of Detention Services Act 2022 (IDS Act) has now fully commenced. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-detention-oversight-arrangements-in-queensland  - Last Modified 4 Jul 2023
  9. Work with us on IDSstar relevancy 5 We are seeking applications for permanent and temporary roles relating to establishing the IDS functions. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/work-with-us-on-ids  - Last Modified 8 May 2023
  10. New videos to help you know how and when to make a complaintstar relevancy 5 Videos on how to effectively seek help with your complaint, with a focus on the needs of people with impaired capacity. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-videos-to-help-you-know-how-and-when-to-make-a-complaint  - Last Modified 5 Apr 2023
  11. What is procedural fairness? - Casebook examplesstar relevancy 5 Procedural fairness requires that a person be given a fair hearing before a decision adversely affecting the person’s rights and interests is made. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/what-is-procedural-fairness-casebook-examples  - Last Modified 4 Apr 2024
  12. Improving policy, procedure or service - Casebook 2022 examplesstar relevancy 5 These Casebook 2022 examples show how to improve policy, procedure or service. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/improving-policy-procedure-or-service-casebook-2022-examples  - Last Modified 5 Apr 2023
  13. Insight into our investigation process star relevancy 5 Watch the video to gain an insight into how our investigations are conducted. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/insight-into-our-investigation-process  - Last Modified 20 Oct 2022
  14. Making a difference for vulnerable people - Casebook 2022 examplesstar relevancy 5 The Office continues to promote awareness and accessibility to vulnerable communities. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/making-a-difference-for-vulnerable-people-casebook-2022-examples  - Last Modified 20 Oct 2022
  15. Passport delay complaintsstar relevancy 5 Where can you complain about delays in processing passport applications? https://www.ombudsman.qld.gov.au/improve-public-administration/blog/passport-delay-complaints  - Last Modified 5 Sep 2022
  16. Improving communication - Casebook 2022 examplesstar relevancy 5 Giving reasons for decision is essential to fairness, ensures transparency and promotes accountability. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/improving-communication-casebook-2022  - Last Modified 22 Nov 2022
  17. Usual phone hours from 30 Marchstar relevancy 5 As of 9.30am on Wednesday 30 March, we re-established usual hours for our public access phone line. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/usual-phone-hours-from-30-march  - Last Modified 30 Mar 2022
  18. Phone contact resumed on Thursday 17 Marchstar relevancy 5 As of 9.30am on Thursday 17 March, we re-opened our public access phone line. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phone-contact-resumed-on-thursday-17-march  - Last Modified 17 Mar 2022
  19. Limited services resuming after flood damagestar relevancy 5 We are progressively resuming our services after experiencing flood damage to the building. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/limited-services-resuming-after-flood-damage  - Last Modified 9 Mar 2022
  20. Changed phone hours from 7 Januarystar relevancy 5 From Friday 7 January 2022 we have changed phone hours to 9.30-11.30am, and 2.00-4.00pm business days. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/changed-phone-hours-from-7-january  - Last Modified 6 Jan 2022
  21. Our response to changed COVID-19 measures from 17 December 2021star relevancy 5 We have received complaints about a broad range of COVID-19 related issues since restrictions were imposed in 2020. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/our-response-to-changed-covid-19-measures-from-17-december-2021  - Last Modified 6 Mar 2024
  22. Compulsory Christmas closure star relevancy 5 Seasons greetings and best wishes for the new year. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/compulsory-christmas-closure  - Last Modified 1 Dec 2021
  23. New bill to establish an independent inspector to oversee detention facilitiesstar relevancy 5 The Government introduced a new bill into Parliament to establish an independent inspector to oversee the State’s detention facilities. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-bill-to-establish-an-independent-inspector-to-oversee-detention-facilities  - Last Modified 15 Nov 2021
  24. Border restriction complaintsstar relevancy 5 What should you include in your complaint to us about border restrictions? https://www.ombudsman.qld.gov.au/improve-public-administration/blog/border-restriction-complaints  - Last Modified 6 Mar 2024
  25. Prepare for a decision - Casebook 2020 examplesstar relevancy 5 Cases from Casebook 2020 https://www.ombudsman.qld.gov.au/improve-public-administration/blog/prepare-for-a-decision-casebook-2020-examples  - Last Modified 10 Sep 2021
  26. COVID-safe servicesstar relevancy 5 During this lockdown period, we will continue to deliver services in ways that support public health. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/covid-safe-services  - Last Modified 3 Aug 2021
  27. Guaranteed access to high quality training star relevancy 5 We are continuing to provide our full range of training programs using a variety of online tools. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/guaranteed-access-to-high-quality-training  - Last Modified 19 Jul 2021
  28. COVID Safe complaints services star relevancy 5 The Office is continuing to accept complaints online, by phone and in writing. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/covid-safe-complaints-services  - Last Modified 29 Jun 2021
  29. Making a difference for vulnerable peoplestar relevancy 5 Cases from Casebook 2020 https://www.ombudsman.qld.gov.au/improve-public-administration/blog/making-a-difference-for-vulnerable-people  - Last Modified 7 Jun 2023
  30. Recordkeeping cases from Casebook 2020star relevancy 5 Recordkeeping cases from Casebook 2020 https://www.ombudsman.qld.gov.au/improve-public-administration/blog/recordkeeping-cases-from-casebook-2020  - Last Modified 27 May 2021
  31. Service change due to lockdownstar relevancy 5 Phone line closing at 1.45pm today. Business as usual from Monday 11 January. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/service-change-due-to-lockdown  - Last Modified 9 Sep 2022
  32. Flexible training optionsstar relevancy 5 All our training products are available, delivered either face-to-face or via webinar https://www.ombudsman.qld.gov.au/improve-public-administration/blog/flexible-training-options  - Last Modified 1 Dec 2020
  33. Face-to-face training on holdstar relevancy 5 Given the recent positive COVID-19 cases in Brisbane we have decided to put the Office’s face-to-face training on hold. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/face-to-face-training-on-hold  - Last Modified 8 Sep 2020
  34. Case studies - other investigation outcomesstar relevancy 5 A rectification is the outcome of an investigation where the Ombudsman recommends an agency change a decision or action as a result of a complaint. Usually case studies focus on rectifications, however following are examples of other investigation outcomes. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-other-investigation-outcomes  - Last Modified 15 Dec 2021
  35. Phil Clarke retires and incoming Queensland Ombudsman, Anthony Reilly, pays tributestar relevancy 5 Phil Clarke retired as Queensland Ombudsman on 9 July after almost 10 years of service. The new Ombudsman, Anthony Reilly, thanked Mr Clarke for his service to the Office of the Ombudsman and the Queensland community. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phil-clarke-retires-and-incoming-queensland-ombudsman-anthony-reilly-pays-tribute  - Last Modified 31 Jul 2020
  36. Service delivery in the new ‘normal’star relevancy 5 After the COVID-19 disruption, this Office expects to resume face-to-face training from 1 August 2020 https://www.ombudsman.qld.gov.au/improve-public-administration/blog/service-delivery-in-the-new-normal  - Last Modified 6 Mar 2024
  37. New video resource for councillorsstar relevancy 5 We have produced a new video covering 'Complaints, human rights and PIDs – what every councillor needs to know'. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-video-resource-for-councillors  - Last Modified 4 Jun 2020
  38. Case studies - improving policy, procedures or servicestar relevancy 5 The community expects public agencies to have policies and procedures to support and inform fair and consistent decision-making at all levels within government. This Office makes recommendations to agencies for improving policy, procedures or service. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-improving-policy-procedures-or-service  - Last Modified 31 Jul 2020
  39. Changes to services due to COVID-19star relevancy 5 You can make your complaint to us online, by phone or by mail. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/changes-to-services-due-to-covid-19  - Last Modified 8 May 2020
  40. Phone contact resuming from Monday 27 April star relevancy 5 This is a limited hours service operating between 9.30am-11.30am and 2.00pm-4.00pm on business days. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phone-complaints-open-for-limited-hours  - Last Modified 8 May 2020
  41. You can make a complaint onlinestar relevancy 5 We are continuing to provide services to the community. We are accepting complaints online and by mail. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/you-can-make-a-complaint-online  - Last Modified 18 Oct 2021
  42. Phone complaints suspended temporarilystar relevancy 5 The Office is suspending its public access phone service (3005 7000 and 1800 068 908). The Office will continue to accept online complaints made via the website and written complaints. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phone-complaints-suspended-temporarily  - Last Modified 8 May 2020
  43. Training changestar relevancy 5 This Office is suspending all face-to-face training up to 30 June 2020. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/training-change  - Last Modified 8 May 2020
  44. Case studies - positive outcomes for vulnerable peoplestar relevancy 5 The Office continues to promote awareness and accessibility for communities in regional and remote areas, Indigenous, culturally and linguistically diverse communities, the homeless and prisoners. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-positive-outcomes-for-vulnerable-people  - Last Modified 8 May 2020
  45. Change to our servicesstar relevancy 5 With COVID-19 now classified as a pandemic by the World Health Organization and the number of cases in Australia continuing to rise, the Office of the Queensland Ombudsman is focused on the safety and wellbeing of staff, visitors, and clients. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/change-to-our-services  - Last Modified 19 Mar 2020
  46. Case studies - Improving communicationstar relevancy 5 Communication with complainants should be open and accountable, subject to legal requirements. Failure to manage complainant’s expectations may result in dissatisfaction with the complaints process, unrealistic expectations and complaint escalation. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-improving-communication  - Last Modified 19 Mar 2020
  47. Ombudsman training updatedstar relevancy 5 We have updated our Good Decisions and Complaints Management training to include human rights considerations after the public complaints function of the Human Rights Act 2019 commenced on 1 January 2020. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/ombudsman-training-updated  - Last Modified 29 Jan 2020
  48. 25 years of whistleblower protection in Queenslandstar relevancy 5 25 years of whistleblower protection in Queensland. If you see something, say something. You'll be protected. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/25-years-of-whistleblower-protection-in-queensland  - Last Modified 26 Nov 2019
  49. Case studies - Proper application of rulesstar relevancy 5 Improperly applied rules result in complaints to this Office when there has been a difference between the expectation and the reality in delivery of service from a public agency. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-proper-application-of-rules  - Last Modified 14 Nov 2019
  50. Change of hoursstar relevancy 5 Change of hours https://www.ombudsman.qld.gov.au/improve-public-administration/blog/change-of-hours  - Last Modified 11 May 2020
Last updated: Monday, 1 January 1900 12:00:00 AM

24 Apr 2024

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