Browse: 77 results for Blog

1. Risks to be aware of when using AI for complaints - Blogstar relevancy 5 Risks to be aware of when using AI for complaints https://www.ombudsman.qld.gov.au/improve-public-administration/blog/risks-to-be-aware-of-when-using-ai-for-complaints  - Last Modified 6 Feb 2026
2. Christmas closure 2025 and emergency agencies - Blogstar relevancy 5 Seasons greetings and best wishes for the new year. See details of emergency agencies. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/christmas-closure-2025-and-emergency-agencies  - Last Modified 12 Dec 2025
3. Ombudsman’s second report on preventing harm to children with disability in Queensland released - Blogstar relevancy 5 The Queensland Ombudsman’s report, Preventing harm to children with disability in Queensland – Report 2: Department of Housing and Public Works, was tabled today (Wednesday 26 November) by the Honourable Pat Weir MP, Speaker of the Queensland Parliament. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/ombudsman-second-report-on-preventing-harm-to-children-with-disability-in-queensland-released  - Last Modified 30 Jan 2026
4. Inspector of Detention Services report on youth detention centres published - Blogstar relevancy 5 The Office of the Queensland Ombudsman tabled in Parliament its Combined inspection report for youth detention centres: A report on our 2024 inspections of 3 Queensland youth detention centres – West Moreton, Brisbane and Cleveland on 12 November 2025. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/inspector-of-detention-services-report-on-youth-detention-centres-published  - Last Modified 30 Jan 2026
5. Inspector of Detention Services: Annual operational report 2024-25 published - Blogstar relevancy 5 The Office of the Queensland Ombudsman tabled in Parliament its Inspector of Detention Services: Annual operational report 2024–25 on 20 October 2025 https://www.ombudsman.qld.gov.au/improve-public-administration/blog/ids-annual-operational-report-2024-25-published  - Last Modified 30 Jan 2026
6. Queensland Ombudsman's Annual Report 2024-25 published - Blogstar relevancy 5 The Office of the Queensland Ombudsman tabled in Parliament its Annual Report 2024–25 (Annual Report) on Friday 19 September 2025. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/annual-report-2024-25-published  - Last Modified 30 Jan 2026
7. International Access to Information Day 2025  - Blogstar relevancy 5 International Access to Information Day supporting agencies to build good practices https://www.ombudsman.qld.gov.au/improve-public-administration/blog/international-access-to-information-day-2025  - Last Modified 30 Jan 2026
8. Where to go with a complaint about Fire Ant Eradication Program - Blogstar relevancy 5 Where to go with a complaint about Fire Ant Eradication Program https://www.ombudsman.qld.gov.au/improve-public-administration/blog/where-to-go-with-a-complaint-about-fire-ant-eradication-program  - Last Modified 1 Sep 2025
9. NEW! Good decisions guidance – available anywhere, at any time - Blogstar relevancy 5 'Good Decisions – Essentials' is an online, self-paced module of what you should consider when making administrative decisions. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-good-decisions-guidance-available-anywhere-at-any-time  - Last Modified 17 Sep 2025
10. Multicultural Queensland Month - Everyone has a story - Blogstar relevancy 5 Multicultural Queensland Month (MQM) is an annual event in August. It’s a statewide initiative that celebrates the vibrant diversity of Queensland. This year’s MQM theme “One Queensland, many stories”, invites all Queenslanders to reflect on and celebrate the stories that connect us – stories of migration, culture, resilience, community, and belonging. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/multicultural-queensland-month  - Last Modified 30 Jan 2026
11. NAIDOC Week 2025 - Blogstar relevancy 5 It’s NAIDOC Week (6-13 July) celebrating the history, culture and achievements of Aboriginal people and Torres Strait Islander people across Australia. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/naidoc-2025  - Last Modified 7 Jul 2025
12. Inspector's report on men's rural prison released - Blogstar relevancy 5 The Palen Creek Correctional Centre inspection report prepared by the Inspector of Detention Services, was tabled by the Honourable Pat Weir MP, Speaker of the Queensland Parliament on 19 June 2025. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/palen-creek-correctional-centre-inspection-report  - Last Modified 19 Jun 2025
13. Privacy Awareness Week 2025 - Blogstar relevancy 5 It’s Privacy Awareness Week (PAW),16-22 June 2025, and this year’s theme is ‘Privacy: it’s everyone’s business’. PAW aims to highlight the importance of protecting and respecting personal information, both as community members and as public sector agencies. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/privacy-awareness-week_2025  - Last Modified 30 Jan 2026
14. National Reconciliation Week 2025 - Blogstar relevancy 5 National Reconciliation Week (NRW) is celebrated from 27 May to 3 June. This year’s theme, Bridging Now to Next, calls on all Australians to step forward together, to look ahead and continue the push forward as past lessons guide us. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/nrw-2025  - Last Modified 30 Jan 2026
15. Casebook 2025: helping public sector agencies to improve decision-making released - Blogstar relevancy 5 This is the fifth issue of our annual casebook series that provides real-life examples of complaints this Office has investigated, including the outcomes. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/casebook-2025-helping-public-sector-agencies-to-improve-decision-making-released  - Last Modified 30 Jan 2026
16. Ombudsman’s report released on preventing harm to children with disability in Queensland  - Blogstar relevancy 5 This is the Ombudsman’s first report from the investigation, and it looks at the Department of Education. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/ombudsman-s-report-released-on-preventing-harm-to-children-with-disability-in-queensland  - Last Modified 19 Nov 2025
17. Inspector’s report on Southern Queensland Correctional Centre released - Blogstar relevancy 5 The Southern Queensland Correctional Centre inspection report prepared by the Inspector of Detention Services, was tabled. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/inspector-s-report-on-southern-queensland-correctional-centre-released  - Last Modified 19 Mar 2025
18. A new national complaint service for higher education students - Blogstar relevancy 5 From 1 February 2025, the National Student Ombudsman (NSO) commences. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/a-new-national-complaint-service-for-higher-education-students  - Last Modified 31 Jan 2025
19. Christmas closure 2024 and emergency agencies - Blogstar relevancy 5 Seasons greetings and best wishes for the new year. See details of emergency agencies. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/christmas-closure-2024-and-emergency-agencies  - Last Modified 16 Dec 2024
20. Annual reporting published - Blogstar relevancy 5 The Office has released its 'Annual report 2023–24' and 'Inspector of Detention Services annual operational report 2023–24'. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/annual-reporting-published  - Last Modified 21 Oct 2025
21. Marking 50 years of service to the community  - Blogstar relevancy 5 In 2024, the Office reached a significant milestone, marking 50 years since its establishment. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/marking-50-years-of-service-to-the-community  - Last Modified 30 Jan 2026
22. A change to our framework, and what it means to you - Blogstar relevancy 5 From 15 September 2024, a change takes effect within our current framework. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/a-change-to-our-framework-and-what-it-means-to-you  - Last Modified 30 Jan 2026
23. Inspector’s report on Cairns and Murgon watch-houses released - Blogstar relevancy 5 The Inspector of Detention Services report, 'Cairns and Murgon watch‑houses inspection report: Focus on detention of children', was tabled on 11 September 2024. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/inspector-s-report-on-cairns-and-murgon-watch-houses-released  - Last Modified 30 Jan 2026
24. Report on Townsville’s Cleveland Youth Detention Centre released - Blogstar relevancy 5 The Inspector of Detention Services report, The Cleveland Youth Detention Centre inspection report: Focus on separation due to staff shortages, was tabled on 27 August 2024. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/report-on-townsville-s-cleveland-youth-detention-centre-released  - Last Modified 30 Jan 2026
25. Ombudsman presents the Forensic Disability Service – second report - Blogstar relevancy 5 A review of the implementation of recommendations made in the 2019 Forensic Disability Service report. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/ombudsman-presents-the-forensic-disability-service-second-report  - Last Modified 16 Oct 2024
26. Still learning from experience - Blogstar relevancy 5 Over 50 years, five priority areas have consistently been the cause of problems in public administration. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/still-learning-from-experience  - Last Modified 15 Jul 2025
27. New casebook to help public sector agencies to improve decision-making  - Blogstar relevancy 5 Samples of Ombudsman investigation outcomes https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-casebook-to-help-public-sector-agencies-to-improve-decision-making  - Last Modified 15 Mar 2024
28. New Ombudsman report: Prison overcrowding and other matters  - Blogstar relevancy 5 An investigation in response to a reference by the Legal Affairs and Safety Committee of the Queensland Parliament'. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-ombudsman-report-prison-overcrowding-and-other-matters  - Last Modified 21 Feb 2024
29. Common complaints over Christmas - Blogstar relevancy 5 Speaking to the correct complaints body will help you resolve the matter faster. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/common-complaints-over-christmas  - Last Modified 20 Dec 2023
30. Christmas closure 2023 - Blogstar relevancy 5 Seasons greetings and best wishes for the new year. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/christmas-closure-2023  - Last Modified 20 Dec 2023
31. Framework and Guideline for managing customer complaints - Blogstar relevancy 5 Overview of Queensland Public Service Customer Complaint Management Framework and Guideline. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/framework-and-guideline-for-managing-customer-complaints  - Last Modified 26 Aug 2025
32. Inspection standards for prisons and youth detention centres released - Blogstar relevancy 5 Inspection standards aim to ensure transparency in the outcomes that will be assessed during inspections. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/inspection-standards-for-prisons-and-youth-detention-centres-released  - Last Modified 22 Sep 2023
33. Multi-agency complaint handling - Blogstar relevancy 5 What is a multi-agency complaint? What should agencies do? Four tips for agencies to consider. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/multi-agency-complaint-handling  - Last Modified 15 Aug 2023
34. New detention oversight arrangements in Queensland  - Blogstar relevancy 5 The Inspector of Detention Services Act 2022 (IDS Act) has now fully commenced. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-detention-oversight-arrangements-in-queensland  - Last Modified 4 Jul 2023
35. Work with us on IDS - Blogstar relevancy 5 We are seeking applications for permanent and temporary roles relating to establishing the IDS functions. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/work-with-us-on-ids  - Last Modified 8 May 2023
36. New videos to help you know how and when to make a complaint - Blogstar relevancy 5 Videos on how to effectively seek help with your complaint, with a focus on the needs of people with impaired capacity. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-videos-to-help-you-know-how-and-when-to-make-a-complaint  - Last Modified 5 Apr 2023
37. What is procedural fairness? - Casebook examples - Blogstar relevancy 5 Procedural fairness requires that a person be given a fair hearing before a decision adversely affecting the person’s rights and interests is made. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/what-is-procedural-fairness-casebook-examples  - Last Modified 4 Apr 2024
38. Improving policy, procedure or service - Casebook 2022 examples - Blogstar relevancy 5 These Casebook 2022 examples show how to improve policy, procedure or service. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/improving-policy-procedure-or-service-casebook-2022-examples  - Last Modified 5 Apr 2023
39. Insight into our investigation process  - Blogstar relevancy 5 Watch the video to gain an insight into how our investigations are conducted. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/insight-into-our-investigation-process  - Last Modified 20 Oct 2022
40. Making a difference for vulnerable people - Casebook 2022 examples - Blogstar relevancy 5 The Office continues to promote awareness and accessibility to vulnerable communities. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/making-a-difference-for-vulnerable-people-casebook-2022-examples  - Last Modified 20 Oct 2022
41. Passport delay complaints - Blogstar relevancy 5 Where can you complain about delays in processing passport applications? https://www.ombudsman.qld.gov.au/improve-public-administration/blog/passport-delay-complaints  - Last Modified 5 Sep 2022
42. Improving communication - Casebook 2022 examples - Blogstar relevancy 5 Giving reasons for decision is essential to fairness, ensures transparency and promotes accountability. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/improving-communication-casebook-2022  - Last Modified 22 Nov 2022
43. Usual phone hours from 30 March - Blogstar relevancy 5 As of 9.30am on Wednesday 30 March, we re-established usual hours for our public access phone line. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/usual-phone-hours-from-30-march  - Last Modified 30 Mar 2022
44. Phone contact resumed on Thursday 17 March - Blogstar relevancy 5 As of 9.30am on Thursday 17 March, we re-opened our public access phone line. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phone-contact-resumed-on-thursday-17-march  - Last Modified 17 Mar 2022
45. Limited services resuming after flood damage - Blogstar relevancy 5 We are progressively resuming our services after experiencing flood damage to the building. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/limited-services-resuming-after-flood-damage  - Last Modified 9 Mar 2022
46. Changed phone hours from 7 January - Blogstar relevancy 5 From Friday 7 January 2022 we have changed phone hours to 9.30-11.30am, and 2.00-4.00pm business days. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/changed-phone-hours-from-7-january  - Last Modified 6 Jan 2022
47. Our response to changed COVID-19 measures from 17 December 2021 - Blogstar relevancy 5 We have received complaints about a broad range of COVID-19 related issues since restrictions were imposed in 2020. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/our-response-to-changed-covid-19-measures-from-17-december-2021  - Last Modified 6 Mar 2024
48. Compulsory Christmas closure  - Blogstar relevancy 5 Seasons greetings and best wishes for the new year. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/compulsory-christmas-closure  - Last Modified 1 Dec 2021
49. New bill to establish an independent inspector to oversee detention facilities - Blogstar relevancy 5 The Government introduced a new bill into Parliament to establish an independent inspector to oversee the State’s detention facilities. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-bill-to-establish-an-independent-inspector-to-oversee-detention-facilities  - Last Modified 15 Nov 2021
50. Border restriction complaints - Blogstar relevancy 5 What should you include in your complaint to us about border restrictions? https://www.ombudsman.qld.gov.au/improve-public-administration/blog/border-restriction-complaints  - Last Modified 15 Jan 2025