What we can investigate

Under the Ombudsman Act 2001, we have the power to investigate the decisions and actions of Queensland state government departments and agencies (including state schools and TAFE), local councils, and public universities.

For example, we can investigate complaints about:

  • a decision to refuse you a service or subsidy
  • the way your application has been handled
  • a decision to exclude you from a program or service
  • fees or charges levied
  • the conduct of an officer
  • a policy or procedure.

Find out about some of the common complaints we receive.

Public interest disclosures

A public interest disclosure (PID), is a disclosure of information about wrongdoing in the public sector. A PID can also be about danger to a person with a disability or to the environment. Find out more about PIDs and how to make one.