Improve public administration Our aim is to improve the administration of public services in Queensland. Find out about our advisory service, resources, newsletters and reports. Prevent or minimise unreasonable complainant conduct Complainants who feel they have been heard, properly informed and treated with respect are more likely to resp ... Identifying and managing unreasonable complainant conduct Unreasonable complainant conduct is any conduct by a complainant which raises substantial health, safety, reso ... Public interest disclosure management resources Templates, tools and tips for Public Interest Disclosure Coordinators Website complaints visibility and accessibility An organisation’s website is an important channel in the complaints management process - for making complaint ... The Patient Travel Subsidy Scheme report An investigation into the administration of the Patient Travel Subsidy Scheme by Queensland Health Australian Public Sector Anti-Corruption Conference Australia’s premier anti-corruption conference will be held from Tuesday 14 to Thursday 16 November 2017 The Redland City Council Defamation Report An investigation into the threat of legal action against two residents by Redland City Council. The Toowoomba Regional Council Auction Notices Report An investigation about Toowoomba Regional Council’s decision to include the name of a homeowner on an auction ... Overcrowding at Brisbane Women's Correctional Centre Report (2016) An investigation into the action taken by Queensland Corrective Services in response to overcrowding at Brisba ... Management of Child Safety Complaints Report (2016) An investigation into the current child safety complaints management processes within the Department of Commun ...
Prevent or minimise unreasonable complainant conduct Complainants who feel they have been heard, properly informed and treated with respect are more likely to resp ... Identifying and managing unreasonable complainant conduct Unreasonable complainant conduct is any conduct by a complainant which raises substantial health, safety, reso ... Public interest disclosure management resources Templates, tools and tips for Public Interest Disclosure Coordinators Website complaints visibility and accessibility An organisation’s website is an important channel in the complaints management process - for making complaint ... The Patient Travel Subsidy Scheme report An investigation into the administration of the Patient Travel Subsidy Scheme by Queensland Health Australian Public Sector Anti-Corruption Conference Australia’s premier anti-corruption conference will be held from Tuesday 14 to Thursday 16 November 2017 The Redland City Council Defamation Report An investigation into the threat of legal action against two residents by Redland City Council. The Toowoomba Regional Council Auction Notices Report An investigation about Toowoomba Regional Council’s decision to include the name of a homeowner on an auction ... Overcrowding at Brisbane Women's Correctional Centre Report (2016) An investigation into the action taken by Queensland Corrective Services in response to overcrowding at Brisba ... Management of Child Safety Complaints Report (2016) An investigation into the current child safety complaints management processes within the Department of Commun ...