Improve public administration Our aim is to improve the administration of public services in Queensland. Find out about our advisory service, resources, newsletters and reports. Annual Report highlights achievements Tabled in the Queensland Parliament on 29 September 2017, the Queensland Ombudsman Annual Report 2016-17 highl ... Where have we been and where are we going? In 2016-17 we visited 26 regional locations directly engaging with 81 community organisations and delivering s ... How can we help community organisations We want to help community organisations to better assist their members and clients having problems and complai ... Privacy in complaint management People often complain to the Queensland Ombudsman that a State Government agency or local council has not done ... Supporting overseas students Overseas students studying at Australian Universities and TAFE colleges face a range of challenges in adapting ... What happens when you make a complaint to the Office? The main function of the preliminary assessment process is to determine whether the complaint can be dealt wit ... The Redland City Council defamation report The investigation was launched following receipt of complaints from two residents, who had received letters fr ... RaPID reporting of PIDs The Queensland Ombudsman, as the oversight agency for the Public Interest Disclosure Act 2010 (the PID Act), l ... The Indigenous birth registration report An investigation into the under-registration of Indigenous births in Queensland. The Cairns Regional Council councillor conflicts of interest report An investigation into the way in which councillors at Cairns Regional Council deal with conflicts of interest.