Contact us

Phone hours are 8:30am to 4:30pm (AEST), Monday to Friday.
The Queensland Ombudsman office will be closed from Wednesday 25 December 2019 to Wednesday 1 January 2020 (inclusive), re-opening Thursday 2 January 2020.

Telephone: 

3005 7000

1800 068 908 (Toll free outside Brisbane only)

Phone hours are 8:30am to 4:30pm (AEST), Monday to Friday.

Please note calls from a mobile may attract higher charges. We can call you back if you let us know you are calling from a mobile. If you need a translator, call 131 450. If you are deaf or have a hearing or speech impairment, you can use the National Relay Service. Give the National Relay Service our telephone number and they will call us.

Address: 

Level 18, 53 Albert Street, Brisbane, QLD 4000
GPO Box 3314, Brisbane, QLD 4001

Complaints can be made in-person at the office between 8.30am to 4:30pm (AEST) Monday to Friday (except public holidays), but we recommend you call to make an appointment. Please be aware that there is a Closed Circuit Television Security System in operation at 53 Albert Street.

Accessibility: 

Level 18, 53 Albert Street is wheelchair accessible by lift.

Fax: 

(07) 3005 7067

 ABN: 

25 765 757 900

All personal information you provide to us is handled in accordance the Information Privacy Act 2009. To find out more, see our privacy plan.