Contact us
You can make a complaint 24 hours a day via our online complaint form.
Phone
(07) 3005 7000
- Our phones are available between 9.30am - 4.00pm, Monday to Friday.
- Please note, our phones will be unattended between 9:30am and 11:00am on the third Tuesday of each month due to staff training.
- Calls from a mobile may attract higher charges. We can call you back if you let us know you are calling from a mobile.
- The Office is closed on all public holidays.
How to complain
We accept complaints made via the online form, by phone and in writing.
If you are unable to use the online form you can print and mail us a paper complaint form (PDF 75.5KB).
Need extra help with a complaint?
Find out ways we can assist.
Translating and Interpreting Service (TIS)
If you need an interpreter to talk with us, call 131 450. See detailed TIS information.
National Relay Service (NRS)
For people who are deaf or have a hearing or speech impairment, give the NRS our phone number (07 3005 7000) and they will call us. See detailed NRS information.
Address:
GPO Box 3314, Brisbane, QLD 4001 Australia
Level 19, 53 Albert Street, Brisbane, QLD 4000 Australia
Due to an office relocation, we are not offering a counter service for ‘walk-in’ complaints at this time.
Accessibility:
Wheelchair accessible by lift.
ABN: 25 765 757 900
All personal information you provide to us is handled in accordance the Information Privacy Act 2009. To find out more, see our privacy plan.