Contact us

Due to COVID-19, accepting complaints face-to-face has been temporarily suspended.
We continue to accept complaints made via the website, by phone and in writing.

The Office is closed on all public holidays.

Telephone hours:

3005 7000

1800 068 908 (Toll free outside Brisbane only)

Phone hours are between 9.00am-4.00pm on business days.

Please note calls from a mobile may attract higher charges. We can call you back if you let us know you are calling from a mobile. If you need a translator, call 131 450. If you are deaf or have a hearing or speech impairment, you can use the National Relay Service. Give the National Relay Service our telephone number and they will call us.

Address: 

GPO Box 3314, Brisbane, QLD 4001

Accessibility: 

Wheelchair accessible by lift.

Fax: 

(07) 3005 7067

 ABN: 

25 765 757 900

All personal information you provide to us is handled in accordance the Information Privacy Act 2009. To find out more, see our privacy plan.