Make a complaint to us
Ready to make a complaint about a state government department or agency (including state schools and TAFE), a local council or public university?
We recommend you make your complaint online using our online complaint form. If you have already made an online complaint and have additional information that relates to your original complaint, please go to your complaint receipt that you would have received by email and click on the additional information form link.
If your complaint is about a non-government organisation such as an electricity provider, bank or internet service provider, there are many other complaint handling organisations that may be able to help you.
If you are having trouble accessing the online complaint form, you can download a complaint form (PDF 171.3KB) and return it to us by email, fax or post.
Unhappy with us
If you are unhappy with our decision, or you have a complaint about our conduct, find out what action you can to take.
1800 068 908
Please note calls from a mobile may attract higher charges. We can call you back if you let us know you are calling from a mobile. If you need a translator, call 131 450. If you are deaf of have a hearing or speech impairment, you can use the National Relay Service. Give the National Relay Service our telephone number and they will call us.
Level 18, 53 Albert Street, Brisbane, QLD 4000
GPO Box 3314, Brisbane, QLD 4001
Office hours are 8.30am to 5pm, Monday to Friday.
Complaints can be made in-person during office hours, but we recommend you call to make an appointment. Please be aware that there is a Closed Circuit Television Security System in operation at 53 Albert Street.
Level 18, 53 Albert Street is wheelchair accessible by lift.
(07) 3005 7067
257 657 579 00
All personal information you provide to us is handled in accordance the Information Privacy Act 2009. To find out more, see our privacy plan.