We accept complaints made via the online form, by phone and in writing.
To make a complaint, complete the online form. This is a fast and efficient way to make a complaint, and you will receive an email confirmation after it’s submitted.
If you are unable to use the online form you can print and mail us a paper complaint form (PDF 226.8KB).
The Office is closed on all public holidays.
1800 068 908 (Toll free outside Brisbane only)
Please note, our phones will be unattended on Wednesday 22 September 2021 due to staff training. During this time we will continue to accept online complaints made via the website.
Your call will be answered between 9.00am- 4.00pm on business days and between 10:30am-4:00pm on the last Thursday of each month.
Please note calls from a mobile may attract higher charges. We can call you back if you let us know you are calling from a mobile. If you need a translator, call 131 450. If you are deaf or have a hearing or speech impairment, you can use the National Relay Service. Give the National Relay Service our telephone number and they will call us.
GPO Box 3314, Brisbane, QLD 4001.
Level 18, 53 Albert Street, Brisbane, QLD 4000.
Wheelchair accessible by lift.
(07) 3005 7067
ABN: 25 765 757 900
All personal information you provide to us is handled in accordance the Information Privacy Act 2009. To find out more, see our privacy plan.