We accept complaints made via the online form, by phone and in writing.
If you are unable to use the online form you can print and mail us a paper complaint form (PDF 226.8KB).
The Office is closed on all public holidays.
(07) 3005 7000
Your call will be answered between 9.30am-4.00pm on business days and between 10.30-11.30am, and 2.00-4.00pm on the last Thursday of each month. Our online complaint form is available 24 hours a day.
Please note calls from a mobile may attract higher charges. We can call you back if you let us know you are calling from a mobile. If you need a translator, call 131 450. If you are deaf or have a hearing or speech impairment, you can use the National Relay Service. Give the National Relay Service our telephone number and they will call us.
GPO Box 3314, Brisbane, QLD 4001
Level 18, 53 Albert Street, Brisbane, QLD 4000
We are not offering a counter service for complaints made ‘face-to-face’ at this time due to hybrid working arrangements.
Wheelchair accessible by lift.
ABN: 25 765 757 900
All personal information you provide to us is handled in accordance the Information Privacy Act 2009. To find out more, see our privacy plan.