Contact us

We accept complaints made via the online form, by phone and in writing.

If you are unable to use the online form you can print and mail us a paper complaint form (PDF 226.8KB).

The Office is closed on all public holidays.

Phone:

(07) 3005 7000

Your call will be answered between 9.30am-4.00pm on business days and between 10.30-11.30am, and 2.00-4.00pm on the last Thursday of each month.  Our online complaint form is available 24 hours a day. 

Please note calls from a mobile may attract higher charges. We can call you back if you let us know you are calling from a mobile. If you need a translator, call 131 450. If you are deaf or have a hearing or speech impairment, you can use the National Relay Service. Give the National Relay Service our telephone number and they will call us.

Address: 

GPO Box 3314, Brisbane, QLD 4001

Level 18, 53 Albert Street, Brisbane, QLD 4000

We are not offering a counter service for complaints made ‘face-to-face’ at this time due to hybrid working arrangements.

Accessibility: 

Wheelchair accessible by lift.

ABN: 25 765 757 900

All personal information you provide to us is handled in accordance the Information Privacy Act 2009. To find out more, see our privacy plan.