Contact us

We accept complaints made via the online form, by phone and in writing.

To make a complaint, complete the online form. This is a fast and efficient way to make a complaint, and you will receive an email confirmation after it’s submitted. 

If you are unable to use the online form you can print and mail us a paper complaint form (PDF 226.8KB).

The Office is closed on all public holidays.


3005 7000

1800 068 908 (Toll free outside Brisbane only)

From Friday 7 January 2022 your call will be answered between 9.30-11.30am, and 2.00-4.00pm on business days. Our online complaint form is available 24 hours a day. 

We will review our operating arrangements during January.

Please note calls from a mobile may attract higher charges. We can call you back if you let us know you are calling from a mobile. If you need a translator, call 131 450. If you are deaf or have a hearing or speech impairment, you can use the National Relay Service. Give the National Relay Service our telephone number and they will call us.


GPO Box 3314, Brisbane, QLD 4001

Level 18, 53 Albert Street, Brisbane, QLD 4000
We are not offering a counter service for ‘walk-in’ complaints at this time.


Wheelchair accessible by lift.

ABN: 25 765 757 900

All personal information you provide to us is handled in accordance the Information Privacy Act 2009. To find out more, see our privacy plan.

Last updated: Thursday, 6 January 2022 6:23:29 PM