Contact us

We accept complaints made via the online form, by phone and in writing.

To make a complaint, complete the online form. This is a fast and efficient way to make a complaint, and you will receive an email confirmation after it’s submitted. 

If you are unable to use the online form you can print and mail us a paper complaint form (PDF 226.8KB).

The Office is closed on all public holidays.

Phone:

3005 7000

1800 068 908 (Toll free outside Brisbane only)

From Friday 7 January 2022 your call will be answered between 9.30-11.30am, and 2.00-4.00pm on business days. Our online complaint form is available 24 hours a day. 

We will review our operating arrangements during January.

Please note calls from a mobile may attract higher charges. We can call you back if you let us know you are calling from a mobile. If you need a translator, call 131 450. If you are deaf or have a hearing or speech impairment, you can use the National Relay Service. Give the National Relay Service our telephone number and they will call us.

Address: 

GPO Box 3314, Brisbane, QLD 4001

Level 18, 53 Albert Street, Brisbane, QLD 4000
We are not offering a counter service for ‘walk-in’ complaints at this time.

Accessibility: 

Wheelchair accessible by lift.

ABN: 25 765 757 900

All personal information you provide to us is handled in accordance the Information Privacy Act 2009. To find out more, see our privacy plan.