Perspectives Perspectives covers news, trends and advice relevant to key decision-makers in local councils and state government. It explains our role in helping officers improve administrative practices. It covers news about our projects and activities, and provides case studies from investigations the Office has conducted. We also publish Casebooks providing a sample of outcomes that we achieved for Queenslanders through our investigations. Outcomes address individual complainant’s concerns as well as broader improvements to agency practices. Casebooks provide advice on making and communicating good decisions, conducting genuine reviews of decisions, keeping records, and improving policy and procedures. 2025 May - New Casebook - helping public sector agencies to improve decision-making March - New National Student Ombudsman 2024 December – Celebrating 50 years and ways to learn from our investigations September – Agencies – A change to our framework, and what it means to you August – New reports released May – New Casebook, and still learning from experience February – New report, plus Ombudsman celebrating 50 years 2023 November – Detention inspections underway, plus guidance for managing complaints August – Building better policy resource, IDS Act commenced May – Work with us on IDS, plus new Casebook April – New videos to help complainants 2022 November – New ‘Learning from experience’ report August – New resources, PIDs audit analysis and the new standards May – New Casebook, and tips from the Complaint Handlers Network February – News, including Complaint Handlers Network 2021 November – New video on making good decisions as a public sector officer September – New resources to support your work May – Why keep records? February – Casebook, webinar training and resources for children 2020 November – Flexible training options, plus resources August – New Ombudsman, and training to create an ethical culture May – Responding to COVID-19 and case studies for improving policy, procedures or service February – Human Rights Act impacts complaints management 2019 November – 25 years of whistleblower protection in Queensland August – Ombudsman releases The Forensic Disability Service report May – Ombudsman’s role in supporting fairness and accountability March – Getting better at managing complaints Subscribe to our newsletters