Corporate documents Strategic plan 2015-19 Find out about our strategic direction for the next five years. Annual report Find out how we performed against our strategic plan objectives. Client service charter We are committed to a high standard of customer service. Code of conduct Our code of conduct provides guidance on what is acceptable work-related behaviour. Strategic review Every seven years a strategic review of the office takes place, find out more. Public Interest Disclosure Management Plan 2018 The management plan details how the office will comply with the Public Interest Disclosure Act 2010. Public Interest Disclosure Procedure 2018 Procedure for dealing with public interest disclosures made under the Public Interest Disclosure Act 2010.