We work with the public sector to improve decision-making and administrative practices. This includes helping agencies to improve their practices, improving detention services and overseeing the system of public interest disclosures.


We offer information about making good decisions, managing unreasonable complainant conduct and managing complaints. Our range of practical guides and checklists can help you make good administrative decisions.

We have information about making and managing Public Interest Disclosures.

Our newsletters help keep you up-to-date. The Perspectives newsletter covers news that is relevant to public sector officers. Inspector’s News provides updates about our work in inspecting of places of detention.

We also publish Casebooks, providing a sample of outcomes that have been achieved for Queenslanders through our investigations.


We offer practical and interactive training for public sector officers on making good decisions and managing unreasonable complainant conduct.

Last updated: Tuesday, 5 March 2024 1:46:05 PM