Community Perspective Community Perspective is tailored for community and advocacy groups and officers in community services. It covers news about our projects, advice and recent complaints. We also publish Casebooks providing a sample of outcomes that we achieved for Queenslanders through our investigations. Outcomes address individual complainant’s concerns as well as broader improvements to agency practices. Casebooks provide advice on making and communicating good decisions, conducting genuine reviews of decisions, keeping records, and improving policy and procedures. 2025 April - NEW National Student Ombudsman plus reports 2024 December – Making a difference for vulnerable people and celebrating 50 years September – Community – A change to our framework, and what it means to you June – Easy read explainers for what we do March – Casebook 2024, prison overcrowding report, celebrating 50 years 2023 December – Tips on how to complain, plus current IDS inspections September – Who can the Queensland Ombudsman assist? plus new IDS function June – What is an Ombudsman?, plus new First Nations artwork April – New videos to help you know how and when to make a complaint 2022 December – Finding the correct complaints body to assist you September – Ombudsman in Roma July – What does 'direct interest' mean? May – Casebook 2022 helps people understand what we do 2021 December – Knowledge sharing – How can we help you? October – Time and complaints June – Myth-busting and making a difference for vulnerable people March – How the Ombudsman works, plus new resources for children 2020 December – Who do I complain to, and how do I make an effective complaint? October – What is the difference between an internal and external review? June – Service changes, child safety report and video resources March – Service changes, our resources and case studies 2019 December – Building a human rights culture September – Information to help navigate the Queensland complaints landscape June – Language support and accessibility for all Queenslanders April – Bad weather won’t stop us! Subscribe to our newsletters