Blog Follow our blog to read updates, reports, latest training and findings from recent investigations. Service delivery in the new ‘normal’ Training After the COVID-19 disruption, this Office expects to resume face-to-face training from 1 August 2020 24 June 2020 read more New video resource for councillors Communication is key | Improving policy and procedure | Making good decisions We have produced a new video covering 'Complaints, human rights and PIDs – what every councillor needs to know ... 04 June 2020 read more Case studies - improving policy, procedures or service The community expects public agencies to have policies and procedures to support and inform fair and consisten ... 20 May 2020 read more Changes to services due to COVID-19 Managing complaints You can make your complaint to us online, by phone or by mail. 08 May 2020 read more Phone contact resuming from Monday 27 April Managing complaints This is a limited hours service operating between 9.30am-11.30am and 2.00pm-4.00pm on business days. 24 April 2020 read more You can make a complaint online Managing complaints We are continuing to provide services to the community. We are accepting complaints online and by mail. 17 April 2020 read more
Service delivery in the new ‘normal’ Training After the COVID-19 disruption, this Office expects to resume face-to-face training from 1 August 2020 24 June 2020 read more New video resource for councillors Communication is key | Improving policy and procedure | Making good decisions We have produced a new video covering 'Complaints, human rights and PIDs – what every councillor needs to know ... 04 June 2020 read more Case studies - improving policy, procedures or service The community expects public agencies to have policies and procedures to support and inform fair and consisten ... 20 May 2020 read more Changes to services due to COVID-19 Managing complaints You can make your complaint to us online, by phone or by mail. 08 May 2020 read more Phone contact resuming from Monday 27 April Managing complaints This is a limited hours service operating between 9.30am-11.30am and 2.00pm-4.00pm on business days. 24 April 2020 read more You can make a complaint online Managing complaints We are continuing to provide services to the community. We are accepting complaints online and by mail. 17 April 2020 read more
Service delivery in the new ‘normal’ Training After the COVID-19 disruption, this Office expects to resume face-to-face training from 1 August 2020 24 June 2020 read more
New video resource for councillors Communication is key | Improving policy and procedure | Making good decisions We have produced a new video covering 'Complaints, human rights and PIDs – what every councillor needs to know ... 04 June 2020 read more
Case studies - improving policy, procedures or service The community expects public agencies to have policies and procedures to support and inform fair and consisten ... 20 May 2020 read more
Changes to services due to COVID-19 Managing complaints You can make your complaint to us online, by phone or by mail. 08 May 2020 read more
Phone contact resuming from Monday 27 April Managing complaints This is a limited hours service operating between 9.30am-11.30am and 2.00pm-4.00pm on business days. 24 April 2020 read more
You can make a complaint online Managing complaints We are continuing to provide services to the community. We are accepting complaints online and by mail. 17 April 2020 read more