Blog Follow our blog to read updates, reports, latest training and findings from recent investigations. Phone complaints suspended temporarily The Office is suspending its public access phone service (3005 7000 and 1800 068 908). The Office will continu ... 27 March 2020 read more Training change This Office is suspending all face-to-face training up to 30 June 2020. 23 March 2020 read more Case studies - positive outcomes for vulnerable people The Office continues to promote awareness and accessibility for communities in regional and remote areas, Indi ... 20 March 2020 read more Change to our services Managing complaints With COVID-19 now classified as a pandemic by the World Health Organization and the number of cases in Austral ... 19 March 2020 read more Case studies - Improving communication Communication is key | Case studies Communication with complainants should be open and accountable, subject to legal requirements. Failure to mana ... 26 February 2020 read more Ombudsman training updated Making good decisions | Managing complaints | Training We have updated our Good Decisions and Complaints Management training to include human rights considerations a ... 20 January 2020 read more 25 years of whistleblower protection in Queensland Public interest disclosures 25 years of whistleblower protection in Queensland. If you see something, say something. You'll be protected. 18 November 2019 read more Case studies - Proper application of rules Case studies Improperly applied rules result in complaints to this Office when there has been a difference between the expe ... 14 November 2019 read more Change of hours Change of hours 14 October 2019 read more Case studies from closed environments Case studies Case studies relating to correctional centres and youth justice services from the 2017-2018 annual report 20 May 2019 read more
Phone complaints suspended temporarily The Office is suspending its public access phone service (3005 7000 and 1800 068 908). The Office will continu ... 27 March 2020 read more Training change This Office is suspending all face-to-face training up to 30 June 2020. 23 March 2020 read more Case studies - positive outcomes for vulnerable people The Office continues to promote awareness and accessibility for communities in regional and remote areas, Indi ... 20 March 2020 read more Change to our services Managing complaints With COVID-19 now classified as a pandemic by the World Health Organization and the number of cases in Austral ... 19 March 2020 read more Case studies - Improving communication Communication is key | Case studies Communication with complainants should be open and accountable, subject to legal requirements. Failure to mana ... 26 February 2020 read more Ombudsman training updated Making good decisions | Managing complaints | Training We have updated our Good Decisions and Complaints Management training to include human rights considerations a ... 20 January 2020 read more 25 years of whistleblower protection in Queensland Public interest disclosures 25 years of whistleblower protection in Queensland. If you see something, say something. You'll be protected. 18 November 2019 read more Case studies - Proper application of rules Case studies Improperly applied rules result in complaints to this Office when there has been a difference between the expe ... 14 November 2019 read more Change of hours Change of hours 14 October 2019 read more Case studies from closed environments Case studies Case studies relating to correctional centres and youth justice services from the 2017-2018 annual report 20 May 2019 read more
Phone complaints suspended temporarily The Office is suspending its public access phone service (3005 7000 and 1800 068 908). The Office will continu ... 27 March 2020 read more
Training change This Office is suspending all face-to-face training up to 30 June 2020. 23 March 2020 read more
Case studies - positive outcomes for vulnerable people The Office continues to promote awareness and accessibility for communities in regional and remote areas, Indi ... 20 March 2020 read more
Change to our services Managing complaints With COVID-19 now classified as a pandemic by the World Health Organization and the number of cases in Austral ... 19 March 2020 read more
Case studies - Improving communication Communication is key | Case studies Communication with complainants should be open and accountable, subject to legal requirements. Failure to mana ... 26 February 2020 read more
Ombudsman training updated Making good decisions | Managing complaints | Training We have updated our Good Decisions and Complaints Management training to include human rights considerations a ... 20 January 2020 read more
25 years of whistleblower protection in Queensland Public interest disclosures 25 years of whistleblower protection in Queensland. If you see something, say something. You'll be protected. 18 November 2019 read more
Case studies - Proper application of rules Case studies Improperly applied rules result in complaints to this Office when there has been a difference between the expe ... 14 November 2019 read more
Case studies from closed environments Case studies Case studies relating to correctional centres and youth justice services from the 2017-2018 annual report 20 May 2019 read more