Blog Follow our blog to read updates, reports, latest training and findings from recent investigations. Annual reporting of customer complaints Agencies are required to report annually regarding customer complaints / administrative action complaints. 12 May 2022 read more Representative complaints Where the complainant is not directly affected but asserts the complaint is being made as a representative on ... 12 May 2022 read more Sufficient direct interest Good assessment of complaints is vital to ensure resources are being allocated appropriately. 12 May 2022 read more Usual phone hours from 30 March News As of 9.30am on Wednesday 30 March, we re-established usual hours for our public access phone line. 30 March 2022 read more Phone contact resumed on Thursday 17 March News As of 9.30am on Thursday 17 March, we re-opened our public access phone line. 17 March 2022 read more Limited services resuming after flood damage News We are progressively resuming our services after experiencing flood damage to the building. 09 March 2022 read more
Annual reporting of customer complaints Agencies are required to report annually regarding customer complaints / administrative action complaints. 12 May 2022 read more Representative complaints Where the complainant is not directly affected but asserts the complaint is being made as a representative on ... 12 May 2022 read more Sufficient direct interest Good assessment of complaints is vital to ensure resources are being allocated appropriately. 12 May 2022 read more Usual phone hours from 30 March News As of 9.30am on Wednesday 30 March, we re-established usual hours for our public access phone line. 30 March 2022 read more Phone contact resumed on Thursday 17 March News As of 9.30am on Thursday 17 March, we re-opened our public access phone line. 17 March 2022 read more Limited services resuming after flood damage News We are progressively resuming our services after experiencing flood damage to the building. 09 March 2022 read more
Annual reporting of customer complaints Agencies are required to report annually regarding customer complaints / administrative action complaints. 12 May 2022 read more
Representative complaints Where the complainant is not directly affected but asserts the complaint is being made as a representative on ... 12 May 2022 read more
Sufficient direct interest Good assessment of complaints is vital to ensure resources are being allocated appropriately. 12 May 2022 read more
Usual phone hours from 30 March News As of 9.30am on Wednesday 30 March, we re-established usual hours for our public access phone line. 30 March 2022 read more
Phone contact resumed on Thursday 17 March News As of 9.30am on Thursday 17 March, we re-opened our public access phone line. 17 March 2022 read more
Limited services resuming after flood damage News We are progressively resuming our services after experiencing flood damage to the building. 09 March 2022 read more