We are committed to protecting your privacy and understand you may be concerned about the privacy, confidentiality and security of any information you provide.
The Information Privacy Act
The Information Privacy Act 2009 (IP Act) regulates how we collect and manage your personal information. We must comply with the 11 Information Privacy Principles (IPPs) in schedule 3 of the IP Act. These IPPs specify how personal information is to be collected, stored, secured, accessed, amended, used and disclosed.
Our privacy plan
Our privacy plan outlines how we collect, manage, use and disclose personal information. It meets the requirements of IPP 5 which says we have to take reasonable steps to ensure that people are aware of the types of personal information collected and held; why that information is held; what it is used for; and who ordinarily has access to it.
Your information when making a complaint
You can complain to us about the actions of a Queensland government organisation via our online complaint form, making a complaint in writing, in person, or by telephone. We collect your personal information when you do this to assess and respond to the complaint.
When collecting personal information to deal with your complaint, we do so:
- using fair and lawful means
- for a lawful purpose directly related to complaint-handling functions.
Unless you tell us otherwise, we will work on the basis that you consent to providing necessary and relevant information to the organisation you have complained about. We need to do this so that the organisation can respond to your complaint. Your personal information will not otherwise be disclosed unless you consent, or the disclosure is required or authorised by law.
Any email correspondence we receive is treated as a public record and will be retained as required by the Public Records Act 2002 and other relevant regulations. Email messages may be monitored by information technology staff for system troubleshooting, maintenance and security purposes.
Your name and address details will not be added to a mailing list unless you request it to be.
- the traffic source (e.g. the website you were viewing before entering our website)
- search engine popularity
- your country and city of origin
- your spoken language
- your internet service provider.
The website also records the time and date of your visit.
Amending your personal details
You can ask us to amend your personal information if you think it is inaccurate, incomplete, outdated or misleading.
Making a privacy complaint
If you believe we have not handled your personal information properly, you can make a complaint. Please refer to our Privacy Complaint Policy and Procedure for further details.