Blog Follow our blog to read updates, reports, latest training and findings from recent investigations. Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more What is procedural fairness? - Casebook examples Making good decisions | Case studies Procedural fairness requires that a person be given a fair hearing before a decision adversely affecting the p ... 05 April 2023 read more Prepare for a decision - Casebook 2020 examples Making good decisions | Case studies Cases from Casebook 2020 10 September 2021 read more New video resource for councillors Communication is key | Improving policy and procedure | Making good decisions We have produced a new video covering 'Complaints, human rights and PIDs – what every councillor needs to know ... 04 June 2020 read more Ombudsman training updated Making good decisions | Managing complaints | Training We have updated our Good Decisions and Complaints Management training to include human rights considerations a ... 20 January 2020 read more
Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more What is procedural fairness? - Casebook examples Making good decisions | Case studies Procedural fairness requires that a person be given a fair hearing before a decision adversely affecting the p ... 05 April 2023 read more Prepare for a decision - Casebook 2020 examples Making good decisions | Case studies Cases from Casebook 2020 10 September 2021 read more New video resource for councillors Communication is key | Improving policy and procedure | Making good decisions We have produced a new video covering 'Complaints, human rights and PIDs – what every councillor needs to know ... 04 June 2020 read more Ombudsman training updated Making good decisions | Managing complaints | Training We have updated our Good Decisions and Complaints Management training to include human rights considerations a ... 20 January 2020 read more
Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more
What is procedural fairness? - Casebook examples Making good decisions | Case studies Procedural fairness requires that a person be given a fair hearing before a decision adversely affecting the p ... 05 April 2023 read more
Prepare for a decision - Casebook 2020 examples Making good decisions | Case studies Cases from Casebook 2020 10 September 2021 read more
New video resource for councillors Communication is key | Improving policy and procedure | Making good decisions We have produced a new video covering 'Complaints, human rights and PIDs – what every councillor needs to know ... 04 June 2020 read more
Ombudsman training updated Making good decisions | Managing complaints | Training We have updated our Good Decisions and Complaints Management training to include human rights considerations a ... 20 January 2020 read more