Change to our services

19 Mar 2020 Managing complaints

With COVID-19 now classified as a pandemic by the World Health Organization and the number of cases in Australia continuing to rise, the Office of the Queensland Ombudsman is focused on the safety and wellbeing of staff, visitors, and clients.

Complaints management change

We have made one change to our usual level of service. As of 5pm, 18 March, all contact with the Office will be accepted via phone, email and online only. As a precaution we are not currently accepting complaints made in person at our Office. Complaints can be made via our website or by calling the Office on 3005 7000, or 1800 068 908 (toll free outside Brisbane only).

Delays expected

As a result of the COVID-19 pandemic, you may expect delays to our complaint-handling responses and investigations.
Many public authorities and community service providers will also have additional challenges at this time. They may not be in a position to respond in a timely way to our enquiries. This may add to delays.
All complaints made to our office will be triaged. If your complaint is assessed as urgent, an officer will contact you as soon as possible.

COVID-19 information

General information about COVID-19 should be sought from the following official government websites which are regularly updated with reliable information and advice:

If you have any further questions about Queensland Ombudsman services, please contact us on 3005 7000 or 1800 068 908 (toll free outside Brisbane only)

Further updates

Further updates to our services will be posted on our website and LinkedIn page, so please check again for the latest available information.

Last updated: Tuesday, 8 September 2020 1:51:23 PM