Blog Follow our blog to read updates, reports, latest training and findings from recent investigations. Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more Common complaints over Christmas Managing complaints | News Speaking to the correct complaints body will help you resolve the matter faster. 20 December 2023 read more Framework and Guideline for managing customer complaints Managing complaints | News Overview of Queensland Public Service Customer Complaint Management Framework and Guideline. 29 November 2023 read more Multi-agency complaint handling Communication is key | Managing complaints | Training What is a multi-agency complaint? What should agencies do? Four tips for agencies to consider. 15 August 2023 read more Insight into our investigation process Managing complaints | Case studies | News Watch the video to gain an insight into how our investigations are conducted. 20 October 2022 read more Passport delay complaints Managing complaints | News Where can you complain about delays in processing passport applications? 05 September 2022 read more Page1 2 3 Next
Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more Common complaints over Christmas Managing complaints | News Speaking to the correct complaints body will help you resolve the matter faster. 20 December 2023 read more Framework and Guideline for managing customer complaints Managing complaints | News Overview of Queensland Public Service Customer Complaint Management Framework and Guideline. 29 November 2023 read more Multi-agency complaint handling Communication is key | Managing complaints | Training What is a multi-agency complaint? What should agencies do? Four tips for agencies to consider. 15 August 2023 read more Insight into our investigation process Managing complaints | Case studies | News Watch the video to gain an insight into how our investigations are conducted. 20 October 2022 read more Passport delay complaints Managing complaints | News Where can you complain about delays in processing passport applications? 05 September 2022 read more Page1 2 3 Next
Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more
Common complaints over Christmas Managing complaints | News Speaking to the correct complaints body will help you resolve the matter faster. 20 December 2023 read more
Framework and Guideline for managing customer complaints Managing complaints | News Overview of Queensland Public Service Customer Complaint Management Framework and Guideline. 29 November 2023 read more
Multi-agency complaint handling Communication is key | Managing complaints | Training What is a multi-agency complaint? What should agencies do? Four tips for agencies to consider. 15 August 2023 read more
Insight into our investigation process Managing complaints | Case studies | News Watch the video to gain an insight into how our investigations are conducted. 20 October 2022 read more
Passport delay complaints Managing complaints | News Where can you complain about delays in processing passport applications? 05 September 2022 read more