Blog Follow our blog to read updates, reports, latest training and findings from recent investigations. Phone complaints suspended temporarily Managing complaints The Office is suspending its public access phone service (3005 7000 and 1800 068 908). The Office will continu ... 27 March 2020 read more Training change Training This Office is suspending all face-to-face training up to 30 June 2020. 23 March 2020 read more Case studies - positive outcomes for vulnerable people Communication is key | Case studies The Office continues to promote awareness and accessibility for communities in regional and remote areas, Indi ... 20 March 2020 read more Change to our services Managing complaints With COVID-19 now classified as a pandemic by the World Health Organization and the number of cases in Austral ... 19 March 2020 read more Case studies - Improving communication Communication is key | Case studies Communication with complainants should be open and accountable, subject to legal requirements. Failure to mana ... 26 February 2020 read more Ombudsman training updated Making good decisions | Managing complaints | Training We have updated our Good Decisions and Complaints Management training to include human rights considerations a ... 20 January 2020 read more PagePrevious 1 2 3 4 5 6 7 8 9 10 Next
Phone complaints suspended temporarily Managing complaints The Office is suspending its public access phone service (3005 7000 and 1800 068 908). The Office will continu ... 27 March 2020 read more Training change Training This Office is suspending all face-to-face training up to 30 June 2020. 23 March 2020 read more Case studies - positive outcomes for vulnerable people Communication is key | Case studies The Office continues to promote awareness and accessibility for communities in regional and remote areas, Indi ... 20 March 2020 read more Change to our services Managing complaints With COVID-19 now classified as a pandemic by the World Health Organization and the number of cases in Austral ... 19 March 2020 read more Case studies - Improving communication Communication is key | Case studies Communication with complainants should be open and accountable, subject to legal requirements. Failure to mana ... 26 February 2020 read more Ombudsman training updated Making good decisions | Managing complaints | Training We have updated our Good Decisions and Complaints Management training to include human rights considerations a ... 20 January 2020 read more PagePrevious 1 2 3 4 5 6 7 8 9 10 Next
Phone complaints suspended temporarily Managing complaints The Office is suspending its public access phone service (3005 7000 and 1800 068 908). The Office will continu ... 27 March 2020 read more
Training change Training This Office is suspending all face-to-face training up to 30 June 2020. 23 March 2020 read more
Case studies - positive outcomes for vulnerable people Communication is key | Case studies The Office continues to promote awareness and accessibility for communities in regional and remote areas, Indi ... 20 March 2020 read more
Change to our services Managing complaints With COVID-19 now classified as a pandemic by the World Health Organization and the number of cases in Austral ... 19 March 2020 read more
Case studies - Improving communication Communication is key | Case studies Communication with complainants should be open and accountable, subject to legal requirements. Failure to mana ... 26 February 2020 read more
Ombudsman training updated Making good decisions | Managing complaints | Training We have updated our Good Decisions and Complaints Management training to include human rights considerations a ... 20 January 2020 read more