Training courses 'The Queensland Ombudsman has amazing trainers - such a wealth of knowledge and personal experience.' Complaints management training This training will help frontline and internal review officers handle complaints better. Good decisions training Learn how to make good decisions, the standards you must uphold and how to maintain proper and accurate records. Managing unreasonable conduct training Improve customer service and learn practical strategies to deal with difficult client behaviour. Public sector ethics training Learn the skills to identify and manage conflict of interest situations, and how to make ethical decisions.