Training courses 'The Queensland Ombudsman has amazing trainers - such a wealth of knowledge and personal experience.' Public sector ethics training Learn the skills to identify and manage conflict of interest situations, and how to make ethical decisions. Managing unreasonable conduct training Improve customer service and learn practical strategies to deal with difficult client behaviour. Good decisions training Learn how to make good decisions, the standards you must uphold and how to maintain proper and accurate records. Complaints management training This training will help frontline and internal review officers handle complaints better.