Training courses 'The Queensland Ombudsman has amazing trainers – such a wealth of knowledge and personal experience in providing training for public sector officers.' Training overview We offer practical and interactive training for state and local government officers. Complaints management This training will help frontline and internal review officers handle complaints better. Good decisions Learn how to make good decisions, the standards you must uphold and how to maintain proper and accurate records. Managing unreasonable complainant conduct Improve customer service and learn practical strategies to deal with difficult client behaviour. Dealing with a conflict of interest This training will help agency staff identify and deal with conflicts of interest. Practical ethics for local government This training will help local government staff assess and respond to ethical dilemmas. Practical ethics for state government This training will help state government staff assess and respond to ethical dilemmas.