Blog Follow our blog to read updates, reports, latest training and findings from recent investigations. Ombudsman’s report released on preventing harm to children with disability in Queensland Improving policy and procedure | Reports | News This is the Ombudsman’s first report from the investigation, and it looks at the Department of Education. 08 April 2025 read more Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more New casebook to help public sector agencies to improve decision-making Case studies | News Samples of Ombudsman investigation outcomes 15 March 2024 read more Multi-agency complaint handling Communication is key | Managing complaints | Training What is a multi-agency complaint? What should agencies do? Four tips for agencies to consider. 15 August 2023 read more What is procedural fairness? - Casebook examples Making good decisions | Case studies Procedural fairness requires that a person be given a fair hearing before a decision adversely affecting the p ... 05 April 2023 read more Improving policy, procedure or service - Casebook 2022 examples Improving policy and procedure | Case studies These Casebook 2022 examples show how to improve policy, procedure or service. 22 November 2022 read more Page1 2 3 4 5 Next
Ombudsman’s report released on preventing harm to children with disability in Queensland Improving policy and procedure | Reports | News This is the Ombudsman’s first report from the investigation, and it looks at the Department of Education. 08 April 2025 read more Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more New casebook to help public sector agencies to improve decision-making Case studies | News Samples of Ombudsman investigation outcomes 15 March 2024 read more Multi-agency complaint handling Communication is key | Managing complaints | Training What is a multi-agency complaint? What should agencies do? Four tips for agencies to consider. 15 August 2023 read more What is procedural fairness? - Casebook examples Making good decisions | Case studies Procedural fairness requires that a person be given a fair hearing before a decision adversely affecting the p ... 05 April 2023 read more Improving policy, procedure or service - Casebook 2022 examples Improving policy and procedure | Case studies These Casebook 2022 examples show how to improve policy, procedure or service. 22 November 2022 read more Page1 2 3 4 5 Next
Ombudsman’s report released on preventing harm to children with disability in Queensland Improving policy and procedure | Reports | News This is the Ombudsman’s first report from the investigation, and it looks at the Department of Education. 08 April 2025 read more
Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more
New casebook to help public sector agencies to improve decision-making Case studies | News Samples of Ombudsman investigation outcomes 15 March 2024 read more
Multi-agency complaint handling Communication is key | Managing complaints | Training What is a multi-agency complaint? What should agencies do? Four tips for agencies to consider. 15 August 2023 read more
What is procedural fairness? - Casebook examples Making good decisions | Case studies Procedural fairness requires that a person be given a fair hearing before a decision adversely affecting the p ... 05 April 2023 read more
Improving policy, procedure or service - Casebook 2022 examples Improving policy and procedure | Case studies These Casebook 2022 examples show how to improve policy, procedure or service. 22 November 2022 read more