Blog Follow our blog to read updates, reports, latest training and findings from recent investigations. Ombudsman’s report released on preventing harm to children with disability in Queensland Improving policy and procedure | Reports | News This is the Ombudsman’s first report from the investigation, and it looks at the Department of Education. 08 April 2025 read more A new national complaint service for higher education students Managing complaints | News From 1 February 2025, the National Student Ombudsman (NSO) commences. 31 January 2025 read more Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more New casebook to help public sector agencies to improve decision-making Case studies | News Samples of Ombudsman investigation outcomes 15 March 2024 read more Common complaints over Christmas Managing complaints | News Speaking to the correct complaints body will help you resolve the matter faster. 20 December 2023 read more Framework and Guideline for managing customer complaints Managing complaints | News Overview of Queensland Public Service Customer Complaint Management Framework and Guideline. 29 November 2023 read more Page1 2 3 4 5 6 7 Next
Ombudsman’s report released on preventing harm to children with disability in Queensland Improving policy and procedure | Reports | News This is the Ombudsman’s first report from the investigation, and it looks at the Department of Education. 08 April 2025 read more A new national complaint service for higher education students Managing complaints | News From 1 February 2025, the National Student Ombudsman (NSO) commences. 31 January 2025 read more Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more New casebook to help public sector agencies to improve decision-making Case studies | News Samples of Ombudsman investigation outcomes 15 March 2024 read more Common complaints over Christmas Managing complaints | News Speaking to the correct complaints body will help you resolve the matter faster. 20 December 2023 read more Framework and Guideline for managing customer complaints Managing complaints | News Overview of Queensland Public Service Customer Complaint Management Framework and Guideline. 29 November 2023 read more Page1 2 3 4 5 6 7 Next
Ombudsman’s report released on preventing harm to children with disability in Queensland Improving policy and procedure | Reports | News This is the Ombudsman’s first report from the investigation, and it looks at the Department of Education. 08 April 2025 read more
A new national complaint service for higher education students Managing complaints | News From 1 February 2025, the National Student Ombudsman (NSO) commences. 31 January 2025 read more
Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more
New casebook to help public sector agencies to improve decision-making Case studies | News Samples of Ombudsman investigation outcomes 15 March 2024 read more
Common complaints over Christmas Managing complaints | News Speaking to the correct complaints body will help you resolve the matter faster. 20 December 2023 read more
Framework and Guideline for managing customer complaints Managing complaints | News Overview of Queensland Public Service Customer Complaint Management Framework and Guideline. 29 November 2023 read more