Blog Follow our blog to read updates, reports, latest training and findings from recent investigations. Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more Multi-agency complaint handling Communication is key | Managing complaints | Training What is a multi-agency complaint? What should agencies do? Four tips for agencies to consider. 15 August 2023 read more Improving communication - Casebook 2022 examples Communication is key | Case studies Giving reasons for decision is essential to fairness, ensures transparency and promotes accountability. 25 August 2022 read more Guaranteed access to high quality training Training We are continuing to provide our full range of training programs using a variety of online tools. 19 July 2021 read more Flexible training options Training All our training products are available, delivered either face-to-face or via webinar 01 December 2020 read more Face-to-face training on hold Training Given the recent positive COVID-19 cases in Brisbane we have decided to put the Office’s face-to-face training ... 04 September 2020 read more Page1 2 3 Next
Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more Multi-agency complaint handling Communication is key | Managing complaints | Training What is a multi-agency complaint? What should agencies do? Four tips for agencies to consider. 15 August 2023 read more Improving communication - Casebook 2022 examples Communication is key | Case studies Giving reasons for decision is essential to fairness, ensures transparency and promotes accountability. 25 August 2022 read more Guaranteed access to high quality training Training We are continuing to provide our full range of training programs using a variety of online tools. 19 July 2021 read more Flexible training options Training All our training products are available, delivered either face-to-face or via webinar 01 December 2020 read more Face-to-face training on hold Training Given the recent positive COVID-19 cases in Brisbane we have decided to put the Office’s face-to-face training ... 04 September 2020 read more Page1 2 3 Next
Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more
Multi-agency complaint handling Communication is key | Managing complaints | Training What is a multi-agency complaint? What should agencies do? Four tips for agencies to consider. 15 August 2023 read more
Improving communication - Casebook 2022 examples Communication is key | Case studies Giving reasons for decision is essential to fairness, ensures transparency and promotes accountability. 25 August 2022 read more
Guaranteed access to high quality training Training We are continuing to provide our full range of training programs using a variety of online tools. 19 July 2021 read more
Flexible training options Training All our training products are available, delivered either face-to-face or via webinar 01 December 2020 read more
Face-to-face training on hold Training Given the recent positive COVID-19 cases in Brisbane we have decided to put the Office’s face-to-face training ... 04 September 2020 read more