Blog Follow our blog to read updates, reports, latest training and findings from recent investigations. A new national complaint service for higher education students Managing complaints | News From 1 February 2025, the National Student Ombudsman (NSO) commences. 31 January 2025 read more Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more Common complaints over Christmas Managing complaints | News Speaking to the correct complaints body will help you resolve the matter faster. 20 December 2023 read more Framework and Guideline for managing customer complaints Managing complaints | News Overview of Queensland Public Service Customer Complaint Management Framework and Guideline. 29 November 2023 read more Multi-agency complaint handling Communication is key | Managing complaints | Training What is a multi-agency complaint? What should agencies do? Four tips for agencies to consider. 15 August 2023 read more What is procedural fairness? - Casebook examples Making good decisions | Case studies Procedural fairness requires that a person be given a fair hearing before a decision adversely affecting the p ... 05 April 2023 read more Page1 2 3 4 Next
A new national complaint service for higher education students Managing complaints | News From 1 February 2025, the National Student Ombudsman (NSO) commences. 31 January 2025 read more Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more Common complaints over Christmas Managing complaints | News Speaking to the correct complaints body will help you resolve the matter faster. 20 December 2023 read more Framework and Guideline for managing customer complaints Managing complaints | News Overview of Queensland Public Service Customer Complaint Management Framework and Guideline. 29 November 2023 read more Multi-agency complaint handling Communication is key | Managing complaints | Training What is a multi-agency complaint? What should agencies do? Four tips for agencies to consider. 15 August 2023 read more What is procedural fairness? - Casebook examples Making good decisions | Case studies Procedural fairness requires that a person be given a fair hearing before a decision adversely affecting the p ... 05 April 2023 read more Page1 2 3 4 Next
A new national complaint service for higher education students Managing complaints | News From 1 February 2025, the National Student Ombudsman (NSO) commences. 31 January 2025 read more
Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more
Common complaints over Christmas Managing complaints | News Speaking to the correct complaints body will help you resolve the matter faster. 20 December 2023 read more
Framework and Guideline for managing customer complaints Managing complaints | News Overview of Queensland Public Service Customer Complaint Management Framework and Guideline. 29 November 2023 read more
Multi-agency complaint handling Communication is key | Managing complaints | Training What is a multi-agency complaint? What should agencies do? Four tips for agencies to consider. 15 August 2023 read more
What is procedural fairness? - Casebook examples Making good decisions | Case studies Procedural fairness requires that a person be given a fair hearing before a decision adversely affecting the p ... 05 April 2023 read more