Browse: 5 results for Communication is key You may be interested in: 5 result(s) for Communication is key Multi-agency complaint handlingstar relevancy 5 What is a multi-agency complaint? What should agencies do? Four tips for agencies to consider. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/multi-agency-complaint-handling - Last Modified 15 Aug 2023 Improving communication - Casebook 2022 examplesstar relevancy 5 Giving reasons for decision is essential to fairness, ensures transparency and promotes accountability. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/improving-communication-casebook-2022 - Last Modified 22 Nov 2022 New video resource for councillorsstar relevancy 5 We have produced a new video covering 'Complaints, human rights and PIDs – what every councillor needs to know'. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-video-resource-for-councillors - Last Modified 4 Jun 2020 Case studies - positive outcomes for vulnerable peoplestar relevancy 5 The Office continues to promote awareness and accessibility for communities in regional and remote areas, Indigenous, culturally and linguistically diverse communities, the homeless and prisoners. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-positive-outcomes-for-vulnerable-people - Last Modified 8 May 2020 Case studies - Improving communicationstar relevancy 5 Communication with complainants should be open and accountable, subject to legal requirements. Failure to manage complainant’s expectations may result in dissatisfaction with the complaints process, unrealistic expectations and complaint escalation. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-improving-communication - Last Modified 19 Mar 2020 1 (current)