Employment
Current vacancies
All our vacancies are advertised on Smart Jobs.
How to apply
It is important that you read and understand the guidelines for applicants document (PDF 765.9KB) as it contains information about:
- eligibility requirements
- how to apply online for vacancies listed on Smart Jobs
- selection processes
- criminal history checks.
Work for us
A career with us gives you a chance to make a difference.
Under the Ombudsman Act 2001, we are an independent agency that investigates complaints about the administrative actions and decisions of Queensland agencies. We use the word ‘agencies’ to describe all state government departments, local councils and public authorities that we can investigate. We also work with these agencies to improve their decision-making and administrative practices.
We provide education and advice as the oversight agency for the Public Interest Disclosure Act 2010.
We promote the humane treatment of detainees and the prevention of harm through reviews, inspections and independent reporting under the Inspector of Detention Services Act 2022.
What we offer
We are an organisation that values work/life balance and we demonstrate this through our commitment to flexible working conditions. Working in our Office gives you the opportunity to share your experience with people from a diverse range of backgrounds in full-time, part-time and casual positions.
We are an equal opportunity employer. Aboriginal and Torres Strait Islander people, people with a disability and people from culturally diverse backgrounds are encouraged to apply.
Roles
We offer a range of different roles that will give you the opportunity to make a positive difference to the lives of Queenslanders. Positions within the Office are organised into teams and can include the following:
- Intake Team – Receives, assesses and responds to complaints and enquiries
- Investigation and Resolution Unit – Investigates complaints about state government agencies, local councils and public authorities, and conducts major investigations
- Training Services Team – Delivers training to public sector officers and community engagement
- Public Interest Disclosure Team – Monitors application of the PID Act, provides information and advice, and training about PIDs
- Corporate Services – Delivers business services to support Office operations
- Executive Services – Provides legal services and manages the Office’s information privacy functions
- Detention Services Inspection Unit – Reviews, monitors and inspects detention services in Queensland.
Competitive salary and working conditions
Our employees enjoy rewarding careers and a healthy work and life balance while enjoying competitive salary and working conditions including:
- salary and salary packaging
- competitive superannuation
- recreation leave
- sick leave
- long service leave
- flexible working hours
- remote working options available.
Support for work and life balance
We also offer supportive work policies and a range of leave options including:
- professional development
- equal opportunity employment
- study and research assistance
- employee assistance program
- purchased leave
- parental leave
- special leave (including reproductive health leave).
For more information about working with us, please see the guidelines for applicants document (PDF 765.9KB); or contact us at jobs@ombudsman.qld.gov.au.
Queensland Ombudsman Certified Agreement 2025 – wage update information
The Office of the Queensland Ombudsman Certified Agreement 2025 (the Agreement) was certified on 10 April 2026. The Agreement sets out working conditions and entitlements that apply to officers employed in positions up to and including AO8-equivalent classification levels.
The Agreement provides for yearly wage increases for each year of the Agreement consisting of a guaranteed wage increase and a Consumer Price Index Uplift Adjustment (CUA) if certain criteria are met. The CUA is a mechanism that responds to inflationary conditions providing up to a maximum wage increase of 3.5% for each year of the Agreement, depending on the relevant inflation measure.
Please see the attached information about eligibility and wage increases. This includes updated wage and Australian Framework Qualification (AQF) rates inclusive of year 1 CUA.