Browse: 9 results for Case studies

9 result(s) for Case studies

  1. Prepare for a decision - Casebook 2020 examplesstar relevancy 5 Cases from Casebook 2020  - Last Modified 10 Sep 2021
  2. Making a difference for vulnerable peoplestar relevancy 5 Cases from Casebook 2020  - Last Modified 22 Jun 2021
  3. Recordkeeping cases from Casebook 2020star relevancy 5 Recordkeeping cases from Casebook 2020  - Last Modified 27 May 2021
  4. Case studies - other investigation outcomesstar relevancy 5 A rectification is the outcome of an investigation where the Ombudsman recommends an agency change a decision or action as a result of a complaint. Usually case studies focus on rectifications, however following are examples of other investigation outcomes.  - Last Modified 15 Dec 2021
  5. Case studies - improving policy, procedures or servicestar relevancy 5 The community expects public agencies to have policies and procedures to support and inform fair and consistent decision-making at all levels within government. This Office makes recommendations to agencies for improving policy, procedures or service.  - Last Modified 31 Jul 2020
  6. Case studies - positive outcomes for vulnerable peoplestar relevancy 5 The Office continues to promote awareness and accessibility for communities in regional and remote areas, Indigenous, culturally and linguistically diverse communities, the homeless and prisoners.  - Last Modified 8 May 2020
  7. Case studies - Improving communicationstar relevancy 5 Communication with complainants should be open and accountable, subject to legal requirements. Failure to manage complainant’s expectations may result in dissatisfaction with the complaints process, unrealistic expectations and complaint escalation.  - Last Modified 19 Mar 2020
  8. Case studies - Proper application of rulesstar relevancy 5 Improperly applied rules result in complaints to this Office when there has been a difference between the expectation and the reality in delivery of service from a public agency.  - Last Modified 14 Nov 2019
  9. Case studies from closed environmentsstar relevancy 5 Case studies relating to correctional centres and youth justice services from the 2017-2018 annual report  - Last Modified 5 Aug 2019
Last updated: Monday, 1 January 1900 12:00:00 AM