Browse: 79 results for Blog You may be interested in: 79 result(s) for Blog New bill to establish an independent inspector to oversee detention facilities - Blogstar relevancy 5 The Government introduced a new bill into Parliament to establish an independent inspector to oversee the State’s detention facilities. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-bill-to-establish-an-independent-inspector-to-oversee-detention-facilities - Last Modified 15 Nov 2021 Border restriction complaints - Blogstar relevancy 5 What should you include in your complaint to us about border restrictions? https://www.ombudsman.qld.gov.au/improve-public-administration/blog/border-restriction-complaints - Last Modified 15 Jan 2025 Prepare for a decision - Casebook 2020 examples - Blogstar relevancy 5 Cases from Casebook 2020 https://www.ombudsman.qld.gov.au/improve-public-administration/blog/prepare-for-a-decision-casebook-2020-examples - Last Modified 10 Sep 2021 COVID-safe services - Blogstar relevancy 5 During this lockdown period, we will continue to deliver services in ways that support public health. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/covid-safe-services - Last Modified 3 Aug 2021 Guaranteed access to high quality training - Blogstar relevancy 5 We are continuing to provide our full range of training programs using a variety of online tools. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/guaranteed-access-to-high-quality-training - Last Modified 19 Jul 2021 COVID Safe complaints services - Blogstar relevancy 5 The Office is continuing to accept complaints online, by phone and in writing. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/covid-safe-complaints-services - Last Modified 29 Jun 2021 Making a difference for vulnerable people - Blogstar relevancy 5 Cases from Casebook 2020 https://www.ombudsman.qld.gov.au/improve-public-administration/blog/making-a-difference-for-vulnerable-people - Last Modified 7 Jun 2023 Recordkeeping cases from Casebook 2020 - Blogstar relevancy 5 Recordkeeping cases from Casebook 2020 https://www.ombudsman.qld.gov.au/improve-public-administration/blog/recordkeeping-cases-from-casebook-2020 - Last Modified 27 May 2021 Service change due to lockdown - Blogstar relevancy 5 Phone line closing at 1.45pm today. Business as usual from Monday 11 January. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/service-change-due-to-lockdown - Last Modified 9 Sep 2022 Flexible training options - Blogstar relevancy 5 All our training products are available, delivered either face-to-face or via webinar https://www.ombudsman.qld.gov.au/improve-public-administration/blog/flexible-training-options - Last Modified 1 Dec 2020 Face-to-face training on hold - Blogstar relevancy 5 Given the recent positive COVID-19 cases in Brisbane we have decided to put the Office’s face-to-face training on hold. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/face-to-face-training-on-hold - Last Modified 8 Sep 2020 Case studies - other investigation outcomes - Blogstar relevancy 5 A rectification is the outcome of an investigation where the Ombudsman recommends an agency change a decision or action as a result of a complaint. Usually case studies focus on rectifications, however following are examples of other investigation outcomes. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-other-investigation-outcomes - Last Modified 15 Dec 2021 Phil Clarke retires and incoming Queensland Ombudsman, Anthony Reilly, pays tribute - Blogstar relevancy 5 Phil Clarke retired as Queensland Ombudsman on 9 July after almost 10 years of service. The new Ombudsman, Anthony Reilly, thanked Mr Clarke for his service to the Office of the Ombudsman and the Queensland community. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phil-clarke-retires-and-incoming-queensland-ombudsman-anthony-reilly-pays-tribute - Last Modified 31 Jul 2020 Service delivery in the new ‘normal’ - Blogstar relevancy 5 After the COVID-19 disruption, this Office expects to resume face-to-face training from 1 August 2020 https://www.ombudsman.qld.gov.au/improve-public-administration/blog/service-delivery-in-the-new-normal - Last Modified 6 Mar 2024 New video resource for councillors - Blogstar relevancy 5 We have produced a new video covering 'Complaints, human rights and PIDs – what every councillor needs to know'. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-video-resource-for-councillors - Last Modified 4 Jun 2020 Case studies - improving policy, procedures or service - Blogstar relevancy 5 The community expects public agencies to have policies and procedures to support and inform fair and consistent decision-making at all levels within government. This Office makes recommendations to agencies for improving policy, procedures or service. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-improving-policy-procedures-or-service - Last Modified 31 Jul 2020 Changes to services due to COVID-19 - Blogstar relevancy 5 You can make your complaint to us online, by phone or by mail. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/changes-to-services-due-to-covid-19 - Last Modified 8 May 2020 Phone contact resuming from Monday 27 April - Blogstar relevancy 5 This is a limited hours service operating between 9.30am-11.30am and 2.00pm-4.00pm on business days. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phone-complaints-open-for-limited-hours - Last Modified 8 May 2020 You can make a complaint online - Blogstar relevancy 5 We are continuing to provide services to the community. We are accepting complaints online and by mail. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/you-can-make-a-complaint-online - Last Modified 18 Oct 2021 Phone complaints suspended temporarily - Blogstar relevancy 5 The Office is suspending its public access phone service (3005 7000 and 1800 068 908). The Office will continue to accept online complaints made via the website and written complaints. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phone-complaints-suspended-temporarily - Last Modified 8 May 2020 Training change - Blogstar relevancy 5 This Office is suspending all face-to-face training up to 30 June 2020. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/training-change - Last Modified 8 May 2020 Case studies - positive outcomes for vulnerable people - Blogstar relevancy 5 The Office continues to promote awareness and accessibility for communities in regional and remote areas, Indigenous, culturally and linguistically diverse communities, the homeless and prisoners. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-positive-outcomes-for-vulnerable-people - Last Modified 8 May 2020 Change to our services - Blogstar relevancy 5 With COVID-19 now classified as a pandemic by the World Health Organization and the number of cases in Australia continuing to rise, the Office of the Queensland Ombudsman is focused on the safety and wellbeing of staff, visitors, and clients. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/change-to-our-services - Last Modified 19 Mar 2020 Case studies - Improving communication - Blogstar relevancy 5 Communication with complainants should be open and accountable, subject to legal requirements. Failure to manage complainant’s expectations may result in dissatisfaction with the complaints process, unrealistic expectations and complaint escalation. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-improving-communication - Last Modified 19 Mar 2020 Ombudsman training updated - Blogstar relevancy 5 We have updated our Good Decisions and Complaints Management training to include human rights considerations after the public complaints function of the Human Rights Act 2019 commenced on 1 January 2020. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/ombudsman-training-updated - Last Modified 29 Jan 2020 25 years of whistleblower protection in Queensland - Blogstar relevancy 5 25 years of whistleblower protection in Queensland. If you see something, say something. You'll be protected. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/25-years-of-whistleblower-protection-in-queensland - Last Modified 26 Nov 2019 Case studies - Proper application of rules - Blogstar relevancy 5 Improperly applied rules result in complaints to this Office when there has been a difference between the expectation and the reality in delivery of service from a public agency. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-proper-application-of-rules - Last Modified 14 Nov 2019 Change of hours - Blogstar relevancy 5 Change of hours https://www.ombudsman.qld.gov.au/improve-public-administration/blog/change-of-hours - Last Modified 11 May 2020 Case studies from closed environments - Blogstar relevancy 5 Case studies relating to correctional centres and youth justice services from the 2017-2018 annual report https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-from-closed-environments - Last Modified 5 Aug 2019 Previous 1 2 (current)