The Queensland Ombudsman's Office is an independent complaints investigation agency. Our role is to ensure public agencies (state government departments and bodies, and local councils) act fairly and make the right decisions for Queenslanders.

We also help public agencies improve their decision-making and administrative practice for the benefit of the community. If you believe that a public agency has made an unfair or incorrect decision about an issue that affects you, we may be able to help.  

	What we do Learn about our role and what we investigate		Public agencies Information and resources to help agencies improve public administration
	Make a complaint Learn how to make a complaint or complain online		Training Book a Good Decisions Training or Complaints Management Training session

The Queensland Ombudsman's Office is an independent complaints investigation agency. Our role is to ensure public agencies (state government departments and bodies, and local councils) act fairly and make the right decisions for Queenslanders.

We also help public agencies improve their decision-making and administrative practice for the benefit of the community. If you believe that a public agency has made an unfair or incorrect decision about an issue that affects you, we may be able to help.  

	What we do Learn about our role and what we investigate		Public agencies Information and resources to help agencies improve public administration
	Make a complaint Learn how to make a complaint or complain online		Training Book a Good Decisions Training or Complaints Management Training session