The Queensland Ombudsman's Office is an independent complaints investigation agency. Our role is to make sure that our public agencies (State government departments and bodies, and local councils) act fairly and make the right decisions for Queenslanders.

We also help public agencies improve their decision-making and administrative practice for the benefit of the community. If you believe that a public agency has made an unfair or incorrect decision about an issue that affects you, then we may be able to help. 

	What we do  Find out  more about our role and what we investigate		Public agencies Information and resources to help agencies improve public administration
	Make a complaint Find out how to make a complaint or complain online		Training Book a Good Decisions Training or Complaints Management Training session