Good decisions

Get the skills you need to make good decisions and comply with best-practice standards in the public sector. This full-day course is designed to help officers of all levels,  including managers, supervisors and administration officers, consider all of the relevant issues when making a decision.

The course covers the principles of decision-making and the factors that allow you to make good decisions. It explains the importance of recordkeeping and how you can maintain proper and accurate records to support your decisions. It also helps you identify relevant legislation, policies and procedures you need to comply with.

Training includes human rights considerations following the introduction of the Human Rights Act 2019.

It is an interactive, practical day and participants are given an opportunity to apply the training in group exercises, scenarios and case studies.

At the end of the course, you will be able to:

  • understand your legal authority to make decisions
  • make sound and defensible decisions
  • effectively communicate reasons for decisions
  • maintain accurate and proper records
  • comply with the rules of natural justice.

Who can attend?

Staff from Queensland government agencies can attend our practical and interactive training. 

Open sessions – Face-to-face or webinar

Face-to-face open sessions are held in Brisbane for up to 25 officers per session. Webinar open sessions are a great opportunity for regional officers to access interactive training. Joining an open session is subject to availability, with full catering included for face-to-face sessions.

Cost: $420 (+GST) per person.

Upcoming open sessions

Group sessions – Face-to-face or webinar

If you have 10 or more staff who would like to attend training, group sessions are a cost-effective option. Trainers may be able to tailor the training to meet your needs if adequate notice is provided. Additional costs may apply if extensive tailoring is required.

Cost: $4,200 + GST (per group, maximum of 25 in group).

In face-to-face group sessions, catering and venue are to be arranged by the booking agency. We can also deliver training via the webinar collaboration tool of your choice. Zoom, Microsoft Teams and GoToWebinar are popular options.  

To find out more information or make a booking, email or phone (07) 3005 7023.

Last updated: Friday, 26 February 2021 11:55:10 AM