Complaints management

Choices: face-to-face training using COVID-19 safe guidelines or via webinar

Following are details for open training sessions. Webinar open sessions are a great opportunity for any officer in Queensland to participate in interactive training. Face-to-face open sessions are offered in Brisbane for up to 25 officers per session. 

Agencies can also book their own group training sessions outside of this calendar. Group sessions are a more cost-effective option if there are more than 10 staff from the same agency. Face-to-face or webinar delivery options are available (depending on location). Trainers may be able to tailor the training to meet your needs.  Additional costs may apply if extensive tailoring is required. To find out more information or make a booking, email or phone (07) 3005 7023.

Complaints management - internal review (Webinar - Part 1)
Tuesday, 15 June 2021
This full-day, split into two half days, course builds on the material covered in the half-day course. It helps officers review complaints, identify the principles underpinning reviews of complaints, and apply these to plan, progress and manage a review of a complaint. This course is suitable for ...
Registration Closed
Complaints management - internal review - (Webinar - Part 2)
Wednesday, 16 June 2021
This full-day course, split into two half days, builds on the material covered in the half-day course. It helps officers review complaints, identify the principles underpinning reviews of complaints, and apply these to plan, progress and manage a review of a complaint. This course is suitable for ...
Registration Closed
Complaints management - internal review (Brisbane)
Thursday, 24 June 2021
This full-day course builds on the material covered in the half-day course. It helps officers review complaints, identify the principles underpinning reviews of complaints, and apply these to plan, progress and manage a review of a complaint. This course is suitable for internal review officer, in ...
Registration Closed
Last updated: Friday, 11 June 2021 9:26:52 AM