Complaints management

Training will be delivered in compliance with all published COVID-19 guidelines.

Following are details for open training sessions. Open sessions are held in Brisbane and regional areas throughout the year, which enables agencies to send a small number of staff to training. 

Agencies can also book their own group training sessions outside of this calendar. If you have 10 or more staff who would like to attend training, group sessions are a more cost-effective option. With enough time and notice trainers may be able to tailor your group session. Additional costs may apply if extensive tailoring is required. To find out more information or make a booking, email or phone (07) 3005 7023.

Complaints management - internal review (Brisbane)
Thursday, 1 April 2021
This full-day course builds on the material covered in the half-day course. It helps officers review complaints, identify the principles underpinning reviews of complaints, and apply these to plan, progress and manage a review of a complaint. This course is suitable for internal review officer, in ...
Complaints management - internal review (Webinar)
Wednesday, 28 April 2021
This full-day course builds on the material covered in the half-day course. It helps officers review complaints, identify the principles underpinning reviews of complaints, and apply these to plan, progress and manage a review of a complaint. This course is suitable for internal review officer, in ...
Complaints management - internal review (Webinar - Part 1)
Tuesday, 15 June 2021
This full-day, split into two half days, course builds on the material covered in the half-day course. It helps officers review complaints, identify the principles underpinning reviews of complaints, and apply these to plan, progress and manage a review of a complaint. This course is suitable for ...
Complaints management - internal review - (Webinar - Part 2)
Wednesday, 16 June 2021
This full-day course, split into two half days, builds on the material covered in the half-day course. It helps officers review complaints, identify the principles underpinning reviews of complaints, and apply these to plan, progress and manage a review of a complaint. This course is suitable for ...
Complaints management - internal review (Brisbane)
Thursday, 24 June 2021
This full-day course builds on the material covered in the half-day course. It helps officers review complaints, identify the principles underpinning reviews of complaints, and apply these to plan, progress and manage a review of a complaint. This course is suitable for internal review officer, in ...
Last updated: Friday, 26 February 2021 1:43:10 PM