Managing unreasonable complainant conduct

Training will be delivered in compliance with all published COVID-19 guidelines.

Following are details for open training sessions. Open sessions are held in Brisbane and regional areas throughout the year, which enables agencies to send a small number of staff to training. 

Agencies can also book their own group training sessions outside of this calendar. If you have 10 or more staff who would like to attend training, group sessions are a more cost-effective option. With enough time and notice trainers may be able to tailor your group session. Additional costs may apply if extensive tailoring is required. To find out more information or make a booking, email or phone (07) 3005 7023.

Managing unreasonable complainant conduct (Brisbane)
Thursday, 3 September 2020
Increase your confidence to deal with difficult complainant behaviour when delivering services to the public. You will also learn strategies to prevent and manage unreasonable complainant conduct and promote best practice customer service. This half day course includes tips and traps, various scen ...
Managing unreasonable complainant conduct (Cairns)
Thursday, 17 September 2020
Increase your confidence to deal with difficult complainant behaviour when delivering services to the public. You will also learn strategies to prevent and manage unreasonable complainant conduct and promote best practice customer service. This half day course includes tips and traps, various scen ...
Managing unreasonable complainant conduct (Toowoomba)
Thursday, 22 October 2020
Increase your confidence to deal with difficult complainant behaviour when delivering services to the public. You will also learn strategies to prevent and manage unreasonable complainant conduct and promote best practice customer service. This half day course includes tips and traps, various scen ...
Managing unreasonable complainant conduct (Fraser Coast)
Thursday, 19 November 2020
Increase your confidence to deal with difficult complainant behaviour when delivering services to the public. You will also learn strategies to prevent and manage unreasonable complainant conduct and promote best practice customer service. This half day course includes tips and traps, various scen ...
Managing unreasonable complainant conduct (Brisbane)
Thursday, 26 November 2020
Increase your confidence to deal with difficult complainant behaviour when delivering services to the public. You will also learn strategies to prevent and manage unreasonable complainant conduct and promote best practice customer service. This half day course includes tips and traps, various scen ...
Last updated: Wednesday, 5 August 2020 1:34:21 PM