Managing unreasonable conduct training

Following are details for open training sessions. Open sessions are held in Brisbane and regional areas throughout the year, which enables agencies to send a small number of staff to training. 

Agencies can also book their own group training sessions outside of this calendar. If you have 10 or more staff who would like to attend training, group sessions are a more cost-effective option. With enough time and notice trainers may be able to tailor your group session. Additional costs may apply if extensive tailoring is required. To find out more information or make a booking, email or phone (07) 3005 7023.

Managing Unreasonable Conduct (Fraser Coast / Wide Bay Region)
Thursday, 21 November 2019
This half-day course is designed to help officers manage unreasonable conduct they may encounter when delivering services to the public. The content includes tip and traps, various scenarios and group activities with clear strategies to assist in managing unreasonable behaviour.
Registration Closed
Managing Unreasonable Conduct (Brisbane)
Thursday, 13 February 2020
This half day course is designed to help you manage unreasonable conduct. It includes tips and traps, various scenarios and group activities with clear strategies to help manage unreasonable behaviour. It is suitable for frontline staff, complaints officers, managers, supervisors and anyone who is ...
Managing Unreasonable Conduct (North Coast Region)
Thursday, 20 February 2020
Increase your confidence to deal with difficult client behaviour when delivering services to the public. You will also learn strategies to prevent and manage unreasonable conduct and promote best practice customer service. This half day course is designed to help you manage unreasonable conduct. ...
Managing Unreasonable Conduct (South Coast Region)
Thursday, 12 March 2020
Increase your confidence to deal with difficult client behaviour when delivering services to the public. You will also learn strategies to prevent and manage unreasonable conduct and promote best practice customer service. This half day course is designed to help you manage unreasonable conduct. ...
Managing Unreasonable Conduct (Townsville / North Queensland Region)
Thursday, 19 March 2020
Increase your confidence to deal with difficult client behaviour when delivering services to the public. You will also learn strategies to prevent and manage unreasonable conduct and promote best practice customer service. This half day course is designed to help you manage unreasonable conduct. ...
Managing Unreasonable Conduct (Mount Isa / North West Region)
Thursday, 23 April 2020
Increase your confidence to deal with difficult client behaviour when delivering services to the public. You will also learn strategies to prevent and manage unreasonable conduct and promote best practice customer service. This half day course is designed to help you manage unreasonable conduct. ...
Managing Unreasonable Conduct (Roma / South West Region)
Thursday, 14 May 2020
Increase your confidence to deal with difficult client behaviour when delivering services to the public. You will also learn strategies to prevent and manage unreasonable conduct and promote best practice customer service. This half day course is designed to help you manage unreasonable conduct. ...
Managing Unreasonable Conduct (Longreach / Central West Region)
Thursday, 18 June 2020
Increase your confidence to deal with difficult client behaviour when delivering services to the public. You will also learn strategies to prevent and manage unreasonable conduct and promote best practice customer service. This half day course is designed to help you manage unreasonable conduct. ...
Last updated: Monday, 11 November 2019 10:37:09 AM