Complaints management training

Following are details for open training sessions. Open sessions are held in Brisbane and regional areas throughout the year, which enables agencies to send a small number of staff to training. 

Agencies can also book their own group training sessions outside of this calendar. If you have 10 or more staff who would like to attend training, group sessions are a more cost-effective option. With enough time and notice trainers may be able to tailor your group session. Additional costs may apply if extensive tailoring is required. To find out more information or make a booking, email or phone (07) 3005 7023.

Complaints Management Training (North Coast Region)
Tuesday, 18 February 2020
A full day course for officers who review complaints. This course is designed to help officers identify the principles underpinning reviews of complaints, and apply these to plan, progress and manage a review of a complaint. The first half of the session encompasses information from the Complaints ...
Complaints Management Training (South Coast Region)
Tuesday, 10 March 2020
A full day course for officers who review complaints. This course is designed to help officers identify the principles underpinning reviews of complaints, and apply these to plan, progress and manage a review of a complaint. The first half of the session encompasses information from the Complaints ...
Complaints Management Training (Brisbane)
Tuesday, 10 March 2020
A full day course for officers who review complaints. This course is designed to help officers identify the principles underpinning reviews of complaints, and apply these to plan, progress and manage a review of a complaint. The first half of the session encompasses information from the Complaints ...
Complaints Management Training (Townsville / North Queensland Region)
Tuesday, 17 March 2020
A full day course for officers who review complaints. This course is designed to help officers identify the principles underpinning reviews of complaints, and apply these to plan, progress and manage a review of a complaint. The first half of the session encompasses information from the Complaints ...
Complaints Management Training (Mount Isa / North West Region)
Tuesday, 21 April 2020
A full day course for officers who review complaints. This course is designed to help officers identify the principles underpinning reviews of complaints, and apply these to plan, progress and manage a review of a complaint. The first half of the session encompasses information from the Complaints ...
Complaints Management Training (Roma / South West Region)
Tuesday, 12 May 2020
A full day course for officers who review complaints. This course is designed to help officers identify the principles underpinning reviews of complaints, and apply these to plan, progress and manage a review of a complaint. The first half of the session encompasses information from the Complaints ...
Complaints Management Training (Longreach / Central West Region)
Tuesday, 16 June 2020
A full day course for officers who review complaints. This course is designed to help officers identify the principles underpinning reviews of complaints, and apply these to plan, progress and manage a review of a complaint. The first half of the session encompasses information from the Complaints ...
Last updated: Wednesday, 23 October 2019 1:40:37 PM