Book a training course Complaints management Learn how to handle complaints better. Dealing with a conflict of interest This training will help agency staff identify potential conflicts of interest better. Good decisions Learn how to make good decisions and maintain accurate records. Managing unreasonable complainant conduct Improve customer service and learn practical strategies to deal with difficult client behaviour. Practical ethics for local government This training will help staff assess and respond to ethical dilemmas and understand core government values. Practical ethics for state government Learn to identify and manage conflict of interest situations, and make ethical decisions.