Blog Follow our blog to read updates, reports, latest training and findings from recent investigations. New casebook to help public sector agencies to improve decision-making Case studies | News Samples of Ombudsman investigation outcomes 15 March 2024 read more What is procedural fairness? - Casebook examples Making good decisions | Case studies Procedural fairness requires that a person be given a fair hearing before a decision adversely affecting the p ... 05 April 2023 read more Improving policy, procedure or service - Casebook 2022 examples Improving policy and procedure | Case studies These Casebook 2022 examples show how to improve policy, procedure or service. 22 November 2022 read more Insight into our investigation process Managing complaints | Case studies | News Watch the video to gain an insight into how our investigations are conducted. 20 October 2022 read more Making a difference for vulnerable people - Casebook 2022 examples Case studies The Office continues to promote awareness and accessibility to vulnerable communities. 15 September 2022 read more Improving communication - Casebook 2022 examples Communication is key | Case studies Giving reasons for decision is essential to fairness, ensures transparency and promotes accountability. 25 August 2022 read more Page1 2 3 Next
New casebook to help public sector agencies to improve decision-making Case studies | News Samples of Ombudsman investigation outcomes 15 March 2024 read more What is procedural fairness? - Casebook examples Making good decisions | Case studies Procedural fairness requires that a person be given a fair hearing before a decision adversely affecting the p ... 05 April 2023 read more Improving policy, procedure or service - Casebook 2022 examples Improving policy and procedure | Case studies These Casebook 2022 examples show how to improve policy, procedure or service. 22 November 2022 read more Insight into our investigation process Managing complaints | Case studies | News Watch the video to gain an insight into how our investigations are conducted. 20 October 2022 read more Making a difference for vulnerable people - Casebook 2022 examples Case studies The Office continues to promote awareness and accessibility to vulnerable communities. 15 September 2022 read more Improving communication - Casebook 2022 examples Communication is key | Case studies Giving reasons for decision is essential to fairness, ensures transparency and promotes accountability. 25 August 2022 read more Page1 2 3 Next
New casebook to help public sector agencies to improve decision-making Case studies | News Samples of Ombudsman investigation outcomes 15 March 2024 read more
What is procedural fairness? - Casebook examples Making good decisions | Case studies Procedural fairness requires that a person be given a fair hearing before a decision adversely affecting the p ... 05 April 2023 read more
Improving policy, procedure or service - Casebook 2022 examples Improving policy and procedure | Case studies These Casebook 2022 examples show how to improve policy, procedure or service. 22 November 2022 read more
Insight into our investigation process Managing complaints | Case studies | News Watch the video to gain an insight into how our investigations are conducted. 20 October 2022 read more
Making a difference for vulnerable people - Casebook 2022 examples Case studies The Office continues to promote awareness and accessibility to vulnerable communities. 15 September 2022 read more
Improving communication - Casebook 2022 examples Communication is key | Case studies Giving reasons for decision is essential to fairness, ensures transparency and promotes accountability. 25 August 2022 read more