Blog Follow our blog to read updates, reports, latest training and findings from recent investigations. Passport delay complaints Where can you complain about delays in processing passport applications? 05 September 2022 read more Improving communication - Casebook 2022 examples Giving reasons for decision is essential to fairness, ensures transparency and promotes accountability. 25 August 2022 read more Annual reporting of customer complaints Agencies are required to report annually regarding customer complaints / administrative action complaints. 12 May 2022 read more Representative complaints Where the complainant is not directly affected but asserts the complaint is being made as a representative on ... 12 May 2022 read more Sufficient direct interest Good assessment of complaints is vital to ensure resources are being allocated appropriately. 12 May 2022 read more Usual phone hours from 30 March As of 9.30am on Wednesday 30 March, we re-established usual hours for our public access phone line. 30 March 2022 read more PagePrevious 1 2 3 4 5 6 7 8 9 10 Next
Passport delay complaints Where can you complain about delays in processing passport applications? 05 September 2022 read more Improving communication - Casebook 2022 examples Giving reasons for decision is essential to fairness, ensures transparency and promotes accountability. 25 August 2022 read more Annual reporting of customer complaints Agencies are required to report annually regarding customer complaints / administrative action complaints. 12 May 2022 read more Representative complaints Where the complainant is not directly affected but asserts the complaint is being made as a representative on ... 12 May 2022 read more Sufficient direct interest Good assessment of complaints is vital to ensure resources are being allocated appropriately. 12 May 2022 read more Usual phone hours from 30 March As of 9.30am on Wednesday 30 March, we re-established usual hours for our public access phone line. 30 March 2022 read more PagePrevious 1 2 3 4 5 6 7 8 9 10 Next
Passport delay complaints Where can you complain about delays in processing passport applications? 05 September 2022 read more
Improving communication - Casebook 2022 examples Giving reasons for decision is essential to fairness, ensures transparency and promotes accountability. 25 August 2022 read more
Annual reporting of customer complaints Agencies are required to report annually regarding customer complaints / administrative action complaints. 12 May 2022 read more
Representative complaints Where the complainant is not directly affected but asserts the complaint is being made as a representative on ... 12 May 2022 read more
Sufficient direct interest Good assessment of complaints is vital to ensure resources are being allocated appropriately. 12 May 2022 read more
Usual phone hours from 30 March As of 9.30am on Wednesday 30 March, we re-established usual hours for our public access phone line. 30 March 2022 read more