Strategic Review tabled

The Strategic Review of the Office of the Queensland Ombudsman was tabled in Parliament yesterday (Tuesday 2 June 2026).

This Review covers the operation of the Office in the period 2018–25. It is the sixth strategic review of the Office to be conducted since it was established just over fifty years ago, in 1974.

The strategic review of the Office is a requirement of the Ombudsman Act 2001. The central purpose is to examine whether the office is discharging its functions economically, effectively and efficiently.

This Review was conducted by Professor John McMillan AO, who is an Emeritus Professor at the Australian National University. John has held the statutory positions of Commonwealth Ombudsman, Integrity Commissioner (Acting) for the Australian Commission for Law Enforcement Integrity, Australian Information Commissioner, NSW Ombudsman (Acting), member of the Australian Copyright Tribunal, and ACT Integrity Commissioner (Acting). He was formerly an Executive Member of the Australian and New Zealand Ombudsman Association.

The central theme of the report is that the Office has functioned at a high standard and has maintained its stature and reputation for fairness.

Professor McMillan made 24 findings and 13 recommendations in his report.

The number of recommendations in this Report are few in number, reflecting the smooth, efficient and professional functioning of the Office.

ℹ️ Find out more 

The strategic review of the Office commenced in September 2025 . Professor John McMillan AO was appointed by the Governor-in-Council to conduct the review. The report was tabled in parliament on 2 June 2026.

We welcome this opportunity to have our position and performance independently evaluated and to ultimately improve our services for Queenslanders.