Risks to be aware of when using AI for complaints

Risks to be aware of when using AI for complaints

Have you started using AI for work or at home? Perhaps you are considering using these tools to make a complaint to the Office of the Queensland Ombudsman.

Generative artificial intelligence (AI) tools (such as ChatGPT, Microsoft Copilot, Apple Intelligence or Google Gemini) are becoming widely used in the community. If you choose to use these kinds of tools to help you prepare your complaint, or request for an internal review, it is important you understand the process and risks.

Find out:

• What is generative AI?
• How to make a good complaint
• Risks to be aware of when using AI.

If you choose to use AI, learn tips to help you prepare a complaint on our website.