Browse: 21 results for News You may be interested in: 21 result(s) for News New casebook to help public sector agencies to improve decision-making star relevancy 5 Samples of Ombudsman investigation outcomes https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-casebook-to-help-public-sector-agencies-to-improve-decision-making - Last Modified 15 Mar 2024 New Ombudsman report: Prison overcrowding and other matters star relevancy 5 An investigation in response to a reference by the Legal Affairs and Safety Committee of the Queensland Parliament'. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-ombudsman-report-prison-overcrowding-and-other-matters - Last Modified 21 Feb 2024 Common complaints over Christmasstar relevancy 5 Speaking to the correct complaints body will help you resolve the matter faster. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/common-complaints-over-christmas - Last Modified 20 Dec 2023 Christmas closure 2023star relevancy 5 Seasons greetings and best wishes for the new year. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/christmas-closure-2023 - Last Modified 20 Dec 2023 Framework and Guideline for managing customer complaintsstar relevancy 5 Overview of Queensland Public Service Customer Complaint Management Framework and Guideline. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/framework-and-guideline-for-managing-customer-complaints - Last Modified 19 Dec 2023 New detention oversight arrangements in Queensland star relevancy 5 The Inspector of Detention Services Act 2022 (IDS Act) has now fully commenced. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-detention-oversight-arrangements-in-queensland - Last Modified 4 Jul 2023 New videos to help you know how and when to make a complaintstar relevancy 5 Videos on how to effectively seek help with your complaint, with a focus on the needs of people with impaired capacity. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-videos-to-help-you-know-how-and-when-to-make-a-complaint - Last Modified 5 Apr 2023 Insight into our investigation process star relevancy 5 Watch the video to gain an insight into how our investigations are conducted. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/insight-into-our-investigation-process - Last Modified 20 Oct 2022 Passport delay complaintsstar relevancy 5 Where can you complain about delays in processing passport applications? https://www.ombudsman.qld.gov.au/improve-public-administration/blog/passport-delay-complaints - Last Modified 5 Sep 2022 Usual phone hours from 30 Marchstar relevancy 5 As of 9.30am on Wednesday 30 March, we re-established usual hours for our public access phone line. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/usual-phone-hours-from-30-march - Last Modified 30 Mar 2022 Phone contact resumed on Thursday 17 Marchstar relevancy 5 As of 9.30am on Thursday 17 March, we re-opened our public access phone line. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phone-contact-resumed-on-thursday-17-march - Last Modified 17 Mar 2022 Limited services resuming after flood damagestar relevancy 5 We are progressively resuming our services after experiencing flood damage to the building. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/limited-services-resuming-after-flood-damage - Last Modified 9 Mar 2022 Changed phone hours from 7 Januarystar relevancy 5 From Friday 7 January 2022 we have changed phone hours to 9.30-11.30am, and 2.00-4.00pm business days. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/changed-phone-hours-from-7-january - Last Modified 6 Jan 2022 Our response to changed COVID-19 measures from 17 December 2021star relevancy 5 We have received complaints about a broad range of COVID-19 related issues since restrictions were imposed in 2020. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/our-response-to-changed-covid-19-measures-from-17-december-2021 - Last Modified 6 Mar 2024 Compulsory Christmas closure star relevancy 5 Seasons greetings and best wishes for the new year. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/compulsory-christmas-closure - Last Modified 1 Dec 2021 New bill to establish an independent inspector to oversee detention facilitiesstar relevancy 5 The Government introduced a new bill into Parliament to establish an independent inspector to oversee the State’s detention facilities. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-bill-to-establish-an-independent-inspector-to-oversee-detention-facilities - Last Modified 15 Nov 2021 Border restriction complaintsstar relevancy 5 What should you include in your complaint to us about border restrictions? https://www.ombudsman.qld.gov.au/improve-public-administration/blog/border-restriction-complaints - Last Modified 6 Mar 2024 COVID-safe servicesstar relevancy 5 During this lockdown period, we will continue to deliver services in ways that support public health. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/covid-safe-services - Last Modified 3 Aug 2021 COVID Safe complaints services star relevancy 5 The Office is continuing to accept complaints online, by phone and in writing. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/covid-safe-complaints-services - Last Modified 29 Jun 2021 Service change due to lockdownstar relevancy 5 Phone line closing at 1.45pm today. Business as usual from Monday 11 January. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/service-change-due-to-lockdown - Last Modified 9 Sep 2022 Phil Clarke retires and incoming Queensland Ombudsman, Anthony Reilly, pays tributestar relevancy 5 Phil Clarke retired as Queensland Ombudsman on 9 July after almost 10 years of service. The new Ombudsman, Anthony Reilly, thanked Mr Clarke for his service to the Office of the Ombudsman and the Queensland community. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phil-clarke-retires-and-incoming-queensland-ombudsman-anthony-reilly-pays-tribute - Last Modified 31 Jul 2020 1 (current)