Browse: 15 results for Case studies You may be interested in: 15 result(s) for Case studies New casebook to help public sector agencies to improve decision-making star relevancy 5 Samples of Ombudsman investigation outcomes https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-casebook-to-help-public-sector-agencies-to-improve-decision-making - Last Modified 15 Mar 2024 What is procedural fairness? - Casebook examplesstar relevancy 5 Procedural fairness requires that a person be given a fair hearing before a decision adversely affecting the person’s rights and interests is made. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/what-is-procedural-fairness-casebook-examples - Last Modified 4 Apr 2024 Improving policy, procedure or service - Casebook 2022 examplesstar relevancy 5 These Casebook 2022 examples show how to improve policy, procedure or service. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/improving-policy-procedure-or-service-casebook-2022-examples - Last Modified 5 Apr 2023 Insight into our investigation process star relevancy 5 Watch the video to gain an insight into how our investigations are conducted. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/insight-into-our-investigation-process - Last Modified 20 Oct 2022 Making a difference for vulnerable people - Casebook 2022 examplesstar relevancy 5 The Office continues to promote awareness and accessibility to vulnerable communities. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/making-a-difference-for-vulnerable-people-casebook-2022-examples - Last Modified 20 Oct 2022 Improving communication - Casebook 2022 examplesstar relevancy 5 Giving reasons for decision is essential to fairness, ensures transparency and promotes accountability. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/improving-communication-casebook-2022 - Last Modified 22 Nov 2022 Prepare for a decision - Casebook 2020 examplesstar relevancy 5 Cases from Casebook 2020 https://www.ombudsman.qld.gov.au/improve-public-administration/blog/prepare-for-a-decision-casebook-2020-examples - Last Modified 10 Sep 2021 Making a difference for vulnerable peoplestar relevancy 5 Cases from Casebook 2020 https://www.ombudsman.qld.gov.au/improve-public-administration/blog/making-a-difference-for-vulnerable-people - Last Modified 7 Jun 2023 Recordkeeping cases from Casebook 2020star relevancy 5 Recordkeeping cases from Casebook 2020 https://www.ombudsman.qld.gov.au/improve-public-administration/blog/recordkeeping-cases-from-casebook-2020 - Last Modified 27 May 2021 Case studies - other investigation outcomesstar relevancy 5 A rectification is the outcome of an investigation where the Ombudsman recommends an agency change a decision or action as a result of a complaint. Usually case studies focus on rectifications, however following are examples of other investigation outcomes. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-other-investigation-outcomes - Last Modified 15 Dec 2021 Case studies - improving policy, procedures or servicestar relevancy 5 The community expects public agencies to have policies and procedures to support and inform fair and consistent decision-making at all levels within government. This Office makes recommendations to agencies for improving policy, procedures or service. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-improving-policy-procedures-or-service - Last Modified 31 Jul 2020 Case studies - positive outcomes for vulnerable peoplestar relevancy 5 The Office continues to promote awareness and accessibility for communities in regional and remote areas, Indigenous, culturally and linguistically diverse communities, the homeless and prisoners. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-positive-outcomes-for-vulnerable-people - Last Modified 8 May 2020 Case studies - Improving communicationstar relevancy 5 Communication with complainants should be open and accountable, subject to legal requirements. Failure to manage complainant’s expectations may result in dissatisfaction with the complaints process, unrealistic expectations and complaint escalation. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-improving-communication - Last Modified 19 Mar 2020 Case studies - Proper application of rulesstar relevancy 5 Improperly applied rules result in complaints to this Office when there has been a difference between the expectation and the reality in delivery of service from a public agency. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-proper-application-of-rules - Last Modified 14 Nov 2019 Case studies from closed environmentsstar relevancy 5 Case studies relating to correctional centres and youth justice services from the 2017-2018 annual report https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-from-closed-environments - Last Modified 5 Aug 2019 1 (current)