Browse: 2 results for Improving policy and procedure You may be interested in: 2 result(s) for Improving policy and procedure Improving policy, procedure or service - Casebook 2022 examplesstar relevancy 5 These Casebook 2022 examples show how to improve policy, procedure or service. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/improving-policy-procedure-or-service-casebook-2022-examples - Last Modified 5 Apr 2023 New video resource for councillorsstar relevancy 5 We have produced a new video covering 'Complaints, human rights and PIDs – what every councillor needs to know'. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-video-resource-for-councillors - Last Modified 4 Jun 2020 1 (current)