Browse: 1 results for Improving policy and procedure You may be interested in: 1 result(s) for Improving policy and procedure New video resource for councillorsstar relevancy 5 We have produced a new video covering 'Complaints, human rights and PIDs – what every councillor needs to know'. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/new-video-resource-for-councillors - Last Modified 4 Jun 2020 1 (current)