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  • Vision, history and structure
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    • Strategic plan 2021-25
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    • Media release - Ombudsman releases Annual Report 2019-20
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Corporate documents

Prevention and management of fraud and corruption

We are committed to preventing fraud or corruption against or within the Office.

Strategic plan 2021-25

Find out about our strategic direction for the next five years.

Annual report

Find out how we performed against our strategic plan objectives.

Managing unreasonable complainant behaviour

We manage unreasonable behaviour in a fair and balanced way that delivers an appropriate service and maintains the safety of Ombudsman officers.

Service delivery charter

We are committed to a high standard of customer service.

Code of conduct

Our code of conduct provides guidance on what is acceptable work-related behaviour.

Strategic review

Every seven years a strategic review of the office takes place, find out more.

Public Interest Disclosure Management Program 2021

The management program details how the office will comply with the Public Interest Disclosure Act 2010.

Public Interest Disclosure Policy and Procedure 2021

Policy and Procedure for dealing with public interest disclosures made under the Public Interest Disclosure Act 2010.

Last updated: Friday, 10 June 2022 9:25:08 AM

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Footer Acknowledgement

We acknowledge the traditional owners of the land throughout Queensland and their continuing connection to land, culture and community. We pay our respects to elders past and present.

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      • Prevention and management of fraud and corruption
      • Managing unreasonable complainant behaviour
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      • Media release - Ombudsman releases Annual Report 2019-20
      • Media release - Management of child safety complaints – second report
      • Media release - Ombudsman releases Annual Report 2018-19
      • Media release - The Forensic Disability Service report
      • Media release - The Sunshine Coast Regional Council regulatory enforcement report
      • Media release - The Brisbane Youth Detention Centre report
      • Media release - Ombudsman releases Annual Report 2017-18
      • Media release - The Indigenous birth registration report
      • Media Release - Cairns Regional Council councillor conflicts of interest report
      • Media release - Ombudsman releases 2016-17 Annual Report
      • Media Release - The Patient Travel Subsidy Scheme report
      • Media Release - The Redland City Council Defamation Report
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      • Closed circuit television security system
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01 Jul 2022

https://www.ombudsman.qld.gov.au/improve-public-administration/investigative-reports-and-casebooks/archived-investigative-reports/complaints-matter-local-councils-report-2010/complaints-matter-local-councils-report-2010