Training
One of the ways the Queensland Ombudsman supports fair and accountable public administration is by helping agencies improve their practices. As the oversight agency for public interest disclosures, we also provide education and advice to agencies.
We have 2 free self-paced modules to ensure public sector officers across the state can access training.
These modules were tested during a pilot period. We incorporated user feedback and listened to the request to keep access free. There are no restrictions on user numbers.
Do you make administrative decisions for government services?
Good Decisions – Essentials helps you gain confidence to use a framework to make fair, defensible and consistent decisions in public administration.
Have you seen wrongdoing in government and not known what to do with it?
Public Interest Disclosures – Essentials helps you know what a PID is, how to make one, and understand what protections and responsibilities apply. Making a PID is sometimes called ‘whistleblowing’.
Relevant, free training you can do anywhere, at any time
You can access training at a time that suits you, from any location or device (laptop or mobile) you choose makes learning accessible. This training:
- can be saved ‘in progress’ and returned to later
- includes a personal journal, interactive activities, case study scenarios and knowledge checks to support learning
- generates a completion certificate for you to save.
Good Decisions – Essentials
A concise overview of things to consider when you make administrative decisions in a government agency.
Sometimes agencies use non-government entities (contractors) to deliver services to the community. Employees of those entities may also benefit from this training as the Ombudsman can directly investigating a non-government entity that is performing a function of an agency.
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Why should you do it?
You will be able to:
- understand your legal authority to make decisions
- make sound and defensible decisions and effectively communicate your reasons
- understand the need to maintain complete and reliable records
- comply with the rules of procedural fairness.
Benefits to you and your agency
- Build trust with fair, consistent decision-making.
- Reduce the risk of external review.
- Comply with best-practice standards.
Duration and access
Takes approximately 1 hour to complete (but it is not time limited). Can be saved ‘in progress’ and returned to later within an access window of 15 days.
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Public Interest Disclosure – Essentials
A public interest disclosure (PID) is a protected complaint about serious wrongdoing in the public sector.
Learn what a PID is and how to make one. |
Why should you do it?
You will be able to understand:
- the impact of a ‘speak-up’ culture
- what a PID is and who can make
- what type of PID what protections and responsibilities apply
- where you can find out more
Benefits to you and your agency
- Understand your PID obligations.
- Build your confidence in recognising a PID.
- A ‘speak up’ culture helps to safeguard the integrity of Queensland’s public sector.
Duration and access
Takes approximately 30 mins to complete (but it is not time limited). Can be saved ‘in progress’ and returned to later within an access window of 15 days.
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These modules are particularly useful if you are:
- new to government
- early in your government career
- experienced, but needing a refresher.
Register now – as an individual or agency
Individual
Register for training
Use registration token:
- GD to access Good Decisions – Essentials
- PID to access Public Interest Disclosures – Essentials.
Agency
An LMS Link can be added to your agency’s Learning Management System (LMS).
Email our training team to let us know your agency name, LMS platform and number of spots required. We will then send you the LMS Link.
We maintain custodianship of the training to ensure the most recent content is viewed by anyone who accesses it.