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Good Decisions Training (North West / Mount Isa & Surrounds)
A one-day course for officers at all levels within the public sector. This course helps officers consider all of the relevant issues when making a decision. The course adopts an interactive approach and participants are given an opportunity to apply the training in group exercises, scenarios and case studies.
This course outlines the principles of decision-making and the factors that allow officers to make good decisions. It explains the importance of recordkeeping and details how officers can maintain proper and accurate records to support their decisions. This course helps officers identify relevant legislation, policies and procedures.
Course outcomes
Participants will be able to:
- understand their legal authority to make decisions
- make sound and defensible decisions
- effectively communicate reasons for decisions
- maintain accurate and proper records
- comply with the rules of natural justice
Benefits to you and the organisation
- reduce the risk of external review
- comply with best-practice standards
Who should attend?
- managers
- supervisors
- operational/administration officers