Our training programs have been specially developed for the Queensland public sector and uses scenarios from investigations we have undertaken.They are suitable for a wide range of public sector officers who work in administrative, professional, technical and operational streams

Aims

The training aims to help officers make better decisions and manage complaints more effectively. This benefits both the agency and the community and also improves the agency’s transparency and accountability.

Outcomes

Core skills gained during the training are vital for good administrative practice. They are also transferable across agencies as officers move between roles.

Our point of difference

Our Good Decisions Training (GDT) and Complaints Management Training (CMT) programs are delivered by presenters who are experienced Ombudsman Officers with expert skills in investigating public sector decisions and actions.

Training participants receive a suite of materials including workbooks, checklists and a practical review matrix which are beneficial for future reference.