Our Office can also develop training that can be used as part of your agency or council’s induction process.

Induction training assists your officers by:

• empowering them with an initial understanding of the Ombudsman’s role,
• teaching them how to make better decisions,
• ensuring they have proper recordkeeping processes
• helping them to more effectively handle complaints.

Induction training presents a valuable opportunity for your agency to develop high standards of administrative practice which benefits not only your agency but all Queenslanders.

We have worked with agencies to develop tailored training packages to include as part of their induction process.

To find out more about induction training or to organise a consultation meeting with our Office, please email us.