Complaints Management Training is designed to help Frontline Officers and Internal Review Officers manage complaints more effectively.

            Frontline Officers
            Internal Review Officers 

An effective complaints management system helps State government agencies and local councils better manage the expectations of the community, employees, contractors and clients so that their complaints will be handled in a timely, effective and accountable way. 

This includes responding to both service-related and systemic problems. 

Complaints Management Training is a valuable combination of theory, investigative process and administrative best practice using scenarios and case studies from investigations we’ve undertaken for maximum benefit to participants.