Launched in May 2007, Frontline Perspective is an interactive HTML newsletter that provides public sector officers with practical advice and tips to improve their decision-making and complaints handling skills.
It is designed for frontline customer service officers and officers who handle complaints.
To subscribe or unsubscribe, email perspective@ombudsman.qld.gov.au
We encourage you to make Frontline Perspective available on your intranet so more frontline officers can benefit – find out more.