Launched in May 2007, Frontline Perspective is an interactive HTML newsletter that provides public sector officers with practical advice and tips to improve their decision-making and complaints handling skills.

It is designed for frontline customer service officers and officers who handle complaints.

2009 editions

• Frontline Perspective (state agencies) - Issue 8 - October 2009
• Frontline Perspective (local councils) - Issue 8 - October 2009
• Frontline Perspective (state agencies) - Issue 7 - May 2009
• Frontline Perspective (local councils) - Issue 7 - May 2009

2008 editions 

• Frontline Perspective (state agencies) - Issue 6 - December 2008
• Frontline Perspective (local councils) -  Issue 6 - December 2008
• Frontline Perspective (state agencies) - Issue 5 - September 2008
• Frontline Perspective (local councils) - Issue 5 - September 2008
• Frontline Perspective - Issue 4 - May 2008

2007 editions

• Frontline Perspective - Issue 3 - November 2007
• Frontline Perspective - Issue 2 - August 2007
• Frontline Perspective (state agencies) - Issue 1 - May 2007
• Frontline Perspective (local councils) - Issue 1 - May 2007

To subscribe or unsubscribe, email perspective@ombudsman.qld.gov.au

We encourage you to make Frontline Perspective available on your intranet so more frontline officers can benefit – find out more.