In July, we launched a Local Government Casebook as part of our ongoing commitment to improve public administration in councils.

The collection of cases from Ombudsman investigations across Queensland contain key recommendations, lessons and advice to help councils make better decisions and guide their administrative practices.

The selected cases reflect important council activities in the areas of building and development, land use and planning, environmental management, rates and charges, and tendering for the supply of council services.

Councils can use the Casebook to improve their own decision-making systems to avoid similar types of complaints.

Local Government Casebook - Assisting councils to make better decisions (Part 1) (PDF format 4.8MB*)

Local Government Casebook - Assisting councils to make better decisions (Part 2) (PDF format 4.9MB*)

* Due to the large file size this publication has been divided into two parts