An inquiry or investigation into decisions made in the workplace can create stress and disruption. Often this is because those under the spotlight do not know what to expect or feel embarrassed, resentful or nervous that their decision-making is being questioned.

However, external review by an agency such as the Queensland Ombudsman is part of a robust system of accountability in this State.

The information and principles outlined in this document have been provided to assist agencies and individuals dealing with Ombudsman inquiries and investigations.

Handling an Ombudsman Investigation (PDF format 1MB)