Decision-making in the public sector can be multi-faceted and complex.

Even a decision on a seemingly simple matter can have a serious impact on people in the community, so it is important that public agencies have policies and procedures to support and inform fair and consistent decision-making.

This guide has been developed to help decision-makers make the best possible decisions. Ideally, it will lead to further discussion and training within State and local government agencies.

Today’s community expects public agencies will operate consistently and fairly and that government at all levels will have systems to ensure this happens. Good administrative decision-making lies at the heart of this process.

The Good Decision-Making Guide (PDF format 926K)