The Queensland Ombudsman's 2007-08 Annual Report was tabled in Parliament on 14 November 2008.

       Full Report: Download or print the full report in PDF format (5.6 MB)
       2007-08 Interactive Online Annual Report: View our annual
           report in HTML format

PDFs by section

Click the links below to download a section of the annual report. 

Please note that the PDF is in low resolution. As a result, some images may be slightly blurred. To order a hard copy, please contact us.

Section 1:	Fair Decisions. Our Business: Vision, values and goals, About us, Our highlights, Our service structure, Measuring our performance, Ombudsman’s Overview, Ombudsman Management Group, Our Accountability Framework (396k)
Section 2:	Keeping agencies accountable:  Your complaints, our business. How we dealt with complaints, Accountability in State Government agencies, Focus on Corrections, Local government in transition, Monitoring complaints about universities, Major investigations (824k)
Section 3:	Engaging with the public sector and the community: Actively improving public administration, Community awareness and engagement, Building positive relationships (712k)
Section 4:	Managing our business: Remaining accountable to the community, Commitment to our people, Technology and workplace efficiency (285k)
Section 5:	Financial overview and statements: Our finances explained, Financial contents, Financial Statements, Certificate of Audit (264k)
Section 6:	Appendices, Glossary, Index (272k)

Past annual reports can be accessed via the links below:

      2006-2007 Queensland Ombudsman Annual Report (PDF format 3200k)
      2005-2006 Queensland Ombudsman Annual Report (PDF Format 1832k)
      2004 2005 Queensland Ombudsman Annual Report (PDF Format 3100)
      2003-2004 Queensland Ombudsman Annual Report (PDF format 3700k)
      2002-2003 Queensland Ombudsman Annual Report (PDF format 1700k)
      2001-2002 Queensland Ombudsman Annual Report (PDF format 1000k)

Your feedback is valuable to us. Please let us know what you think and how we can improve by emailing ombudsman@ombudsman.qld.gov.au.