The Queensland Ombudsman's 2010-2011 Annual Report was tabled in Parliament on 26 September 2011.
Interactive report
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Queensland Ombudsman 2010-2011 Annual Report in sections
- Cover, inside cover and contents (PDF 276kb)
- Letter to the Attorney-General, About the report (PDF 282kb)
- Making every day count - Highlights, The Ombudsman's message, What we do, Performance snapshot (PDF 362kb)
- Complaints: improving public services - Complaints overview, State government, Queensland Corrective Services, Local councils, Universities (PDF 874kb)
- Investigations: making a difference (PDF 428kb)
- Audits & training: improving public administration (PDF 413kb)
- Engagement: improving public accessibility and awareness (PDF 577kb)
- People: our most valuable asset (PDF 274kb)
- Governance: improving accountability (PDF 465kb)
- Finances: improving business - Financial summary, Financial statements (PDF 519kb)
- Appendices (PDF 423kb)
- Back cover (PDF 149kb)
Past Annual Reports
Past annual reports can be accessed via the links below: