Fair Decisions. Our Business.

About this report

This report presents highlights of the achievements of the Office of the Queensland Ombudsman for the 2007–08 financial year.

It also compares the Office’s performance against its performance targets, meets reporting obligations under the Ombudsman Act 2001 and the Financial Administration and Audit Act 1977 and provides details of the Office’s future direction.

The report has been designed and written in a reader friendly style and has also been made available online for readers. Hard copies can be requested by phone on (07) 3005 7000. You can also download the full report in Adobe PDF Format.

Our vision

To achieve excellence in public sector decision-making and administrative practice.

Our goals

We work towards this vision by focusing on four goals:

Goal 1 – Perform a key role in Queensland’s accountability framework

Goal 2 – Promote administrative justice by providing a fair and effective investigative service

Goal 3 – Contribute to improving the quality of administrative practice in Queensland public sector agencies

Goal 4 – Promote organisational excellence and a skilled, committed workforce.

Our values

In everything we do, we are guided by the values of

• fairness
• independence and impartiality
• integrity and honesty
• respect for all people
• professionalism and diligence
• efficiency and responsiveness.

 Top | Start Section 1 >