Our Office produces a range of publications such as investigative reports, brochures and agency resources to:

• inform the community about our role and how we can help
• support public agencies to improve their decisions and practices.

All the resources in this section are available to download.

Please note that documents in PDF (Portable Document Format) need Adobe Acrobat Reader to be read. Adobe Acrobat Reader is freely available from Adobe.

	Investigative reports We investigate and report publicly on serious systemic issues that are indicative of poor administration and make recommendations to improve decision-making practices.
	Brochures Information for the community about our role including the process for making a complaint
	Annual Reports Access our 2006-07 and older annual reports
	Local Government Casebook A collection of cases from Ombudsman investigations across Queensland containing key recommendations, lessons and advice to help councils make better decisions and guide their administrative practices.
	Perspective newsletters Our newsletters for State and local government officers containing news, tips and advice for improving public administration.
	Good Decision-Making Guide A guide to help public sector officers follow correct decision-making and recordkeeping practices.
	Handling an Ombudsman Investigation A guide to help public agencies handle an Ombudsman investigation regarding their decisions or actions
	Unreasonable Complainant Conduct Manual This manual provides guidance for agencies in dealing with unreasonable behaviour from complainants.
	Other resources Includes the Better Decisions Project Report, the Strategic Review Report and the Whistling While They Work issues paper.